CARE MANAGER SUPERVISOR

SCO Family of Services•New York, NY

5d•Hybrid

About The Position

This role involves supervising and supporting Care Managers, overseeing caseloads, ensuring documentation and compliance, and providing training and development. The position requires collaboration with internal teams and community partners to achieve client outcomes. It is an office/field-based position covering Nassau & Suffolk County and the 5 boroughs of NYC, with in-person or virtual meetings held at either the Brooklyn or Dix Hills location. New York residency is required.

Requirements

Bachelor’s degree required with minimum 4+ years of experience in child welfare, care management, or a related field
2–5 years of supervisory or managerial experience
Experience in Health Home, care coordination, or case management programs
Strong knowledge of DOH regulations, Health Home standards, and compliance requirements.
Complete Children Adolescent Needs Assessment (CANS)NY training
Be CANS-NY certified annually
Meet exam score requirements: Supervisors: minimum 80%
Strong leadership, staff development, and performance management skills
Excellent communication, organization, and problem-solving abilities
Experience with electronic health records (e.g., Foothold) and documentation oversight
Ability to manage multiple priorities, deadlines, and audits
Strong crisis intervention and decision-making skills
New York residency required

Nice To Haves

Master’s degree preferred in Social Work, Nursing, Public Health, or related field

Responsibilities

Supervise and support Care Managers through regular individual and team supervision
Oversee caseloads to ensure timely documentation and compliance with regulatory requirements
Review and maintain electronic health records (EHR) for accuracy and completeness
Provide coaching, performance feedback, and professional development support
Assist with audit preparation and ensure program readiness
Participate in field visits, case conferences, and interdisciplinary team meetings (IDT)
Manage staff schedules and coverage; provide direct services as needed
Collaborate with internal teams and community partners to support client outcomes
Schedule and track required trainings (DOH, Compliance, HIPAA, Health Homes, Relias, others)
Ensure completion of mandated annual trainings
Facilitate staff training and provide program updates
Monitor and communicate policy or program changes to staff and leadership
Provide real-time coaching, field-based supervision, and case guidance
Deliver performance evaluations, corrective action, and recognition (with HR support)
Promote leadership development and problem-solving skills among staff
Maintain professionalism, confidentiality, and clear boundaries
Support a positive, team-oriented work environment
Demonstrate strong leadership, communication, and crisis intervention skills
Promote culturally responsive, family-centered care