Care Manager, RN (Springfield, MO / Field-based)

FreedomCare•Springfield, MO

12d•Hybrid

About The Position

FreedomCare is a home care company dedicated to revolutionizing the industry since 2016, empowering patients to choose their caregivers for in-home care. The company operates nationwide, supporting patients across the U.S. with a mission driven by values of service, empathy, ownership, integrity, and positivity. This field-based position is for a Care Manager, RN on the Missouri team, requiring frequent travel to patient homes in Springfield, MO. The role supports In-Home Services (IHS), a Medicaid program enabling eligible participants to receive in-home assistance for independent living. The Care Manager, RN is responsible for initial in-home assessments, ongoing care management, and support, integrating clinical assessment, care coordination, patient/caregiver education, and quality assurance. The goal is to ensure safe, effective, and person-centered care by collaborating with patients, caregivers, and care teams to assess needs, adjust care plans, and facilitate service delivery. Regular home visits allow for evaluation of patient and caregiver well-being, monitoring of care quality, and identification of opportunities for improved health outcomes, safety, and compliance. Proactive communication of clinical concerns and changes is essential for timely intervention and optimal patient outcomes.

Requirements

Diploma from an accredited nursing program.
Valid and active Registered Nurse (RN) license in the State of Missouri.
Valid driver’s license and car insurance required, with means of reliable transportation.
Demonstrated commitment to providing a high level of customer service, with the ability to communicate with empathy, patience, professionalism, and respect.
Ability to follow established scripts, workflows, policies, procedures, quality standards, and regulatory requirements.
Strong active listening skills, with the ability to understand patient needs, clarify concerns, and provide the necessary support and escalation when appropriate.
Effective verbal and written communication skills, with the ability to clearly summarize interactions, document case activity, and communicate case status and next steps.
Strong typing and computer proficiency, with the ability to efficiently navigate contact center technology, customer relationship management systems, telephone platforms, and other necessary software applications while accurately documenting interactions.
Effective problem-solving and critical thinking, with the ability to evaluate information, identify appropriate solutions, exercise sound judgment, and escalate concerns when necessary.
Dependable and punctual, with a demonstrated commitment to consistent attendance, schedule adherence, and performance expectations.
Ability to adapt to changing priorities, processes, systems, and business needs in a fast-paced environment.
Receptive to coaching and feedback, with the ability to apply guidance and demonstrate continuous improvement.
Ability to collaborate effectively as part of a team while working independently within established guidelines.

Responsibilities

Conduct initial in-person clinical assessments and coordinate timely service activation, ensuring all required documentation, approvals, and standard procedures are completed.
Develop, and manage individualized plans of care, making and documenting revisions as the patient’s needs or condition change.
Educate patients, caregivers, and internal teams regarding care needs, safety considerations, service requirements, caregiver responsibilities, and next steps.
Coordinate patient care through timely communication and documentation with physicians, clinical disciplines, internal partners, and appropriate community resources.
Provide ongoing education and coaching to support effective use of established best practices, promote caregiver competency, and connect patients and families with appropriate resources.
Review caregiver documentation regularly and respond appropriately to identified changes in the patient’s condition, environment, or service needs.
Identify changes in condition, safety concerns, service gaps, incidents, or other urgent issues and escalate them in accordance with established clinical protocols.
Complete and document assessments, visits, clinical observations, care-plan updates, incidents, communications, and follow-up actions accurately, thoroughly, and within required timeframes.
Support authorization, renewal, start-of-care, and continued-service processes, as applicable.
Maintain compliance with all applicable regulatory requirements, professional standards, and company policies and procedures.
Perform other related duties as assigned by the supervisor.