Care Manager, RN (Nixa, MO / Field-based)

FreedomCare•Nixa, MO

10h•$80,000 - $90,000•Onsite

About The Position

FreedomCare’s Missouri operations support In-Home Services (IHS), a Medicaid home and community-based services model that helps eligible participants live independently with in-home assistance. The Care Manager, RN conducts initial in-home assessments and provides ongoing care management and support. The role combines clinical assessment, care coordination, patient and caregiver education, and quality assurance to support safe, effective, person-centered care. The Care Manager, RN works with patients, caregivers, and interdisciplinary care teams to assess needs, identify potential changes to individualized plans of care, and coordinate the initiation and delivery of services. Through regular home visits, the RN evaluates patient and caregiver well-being, monitors care quality and effectiveness, and identifies opportunities to improve health outcomes, safety, and regulatory compliance. The role also communicates clinical concerns, changes in condition, and barriers to care to appropriate team members to support timely intervention and coordinated care. This is a field-based position requiring frequent travel to patient homes across the Springfield, Missouri market. The role requires a diploma from an accredited nursing program, an active Missouri RN license, and a valid driver’s license, car insurance, and reliable transportation.

Requirements

Diploma from an accredited nursing program.
Valid and active Registered Nurse (RN) license in the State of Missouri.
Valid driver’s license and car insurance, with reliable transportation.
Commitment to high-quality customer service and ability to communicate with empathy, patience, professionalism, and respect.
Ability to follow established scripts, workflows, policies, procedures, quality standards, and regulatory requirements.
Strong active listening skills and ability to understand patient needs, clarify concerns, and provide support or escalation as appropriate.
Effective verbal and written communication skills, including summarizing interactions, documenting case activity, and communicating case status and next steps.
Strong typing and computer proficiency, including ability to use contact center technology, customer relationship management systems, telephone platforms, and other software while accurately documenting interactions.
Problem-solving and critical-thinking skills, sound judgment, and ability to identify solutions and escalate concerns when necessary.
Dependability, punctuality, consistent attendance, schedule adherence, and commitment to performance expectations.
Ability to adapt to changing priorities, processes, systems, and business needs in a fast-paced environment.
Receptiveness to coaching and feedback, with ability to apply guidance and demonstrate continuous improvement.
Ability to collaborate as part of a team and work independently within established guidelines.
Ability to travel frequently to patient homes across the Springfield, Missouri market.

Responsibilities

Conduct initial in-person clinical assessments and coordinate timely service activation, ensuring required documentation, approvals, and procedures are completed.
Develop and manage individualized plans of care, documenting revisions as patient needs or conditions change.
Educate patients, caregivers, and internal teams about care needs, safety, service requirements, caregiver responsibilities, and next steps.
Coordinate patient care through timely communication and documentation with physicians, clinical disciplines, internal partners, and appropriate community resources.
Provide education and coaching to support best practices and caregiver competency, and connect patients and families with appropriate resources.
Review caregiver documentation regularly and respond to changes in the patient’s condition, environment, or service needs.
Identify changes in condition, safety concerns, service gaps, incidents, and urgent issues; escalate them in accordance with clinical protocols.
Accurately and thoroughly document assessments, visits, clinical observations, care-plan updates, incidents, communications, and follow-up actions within required timeframes.
Support authorization, renewal, start-of-care, and continued-service processes, as applicable.
Maintain compliance with applicable regulatory requirements, professional standards, and company policies and procedures.
Perform other related duties as assigned by the supervisor.