Care Manager, LPN Willard, MO / Field-Based)

FreedomCare•Willard, MO

10h•$30 - $40•Onsite

About The Position

FreedomCare is a healthcare company focused on home care, supporting patients in choosing caregivers who provide care in their homes. Its Missouri operations support In-Home Services (IHS), a Medicaid home and community-based services model that helps eligible participants live independently. The Care Manager, LPN conducts initial in-home assessments and annual home visits, and provides ongoing care management and support. The role combines clinical assessment, care coordination, patient and caregiver education, and quality assurance to promote safe, effective, person-centered care. The LPN works with patients, caregivers, and interdisciplinary care teams to assess needs, identify potential changes to individualized plans of care, and coordinate the start and delivery of services. Through scheduled home visits, the LPN evaluates patient and caregiver well-being, monitors care quality and effectiveness, and identifies opportunities to improve outcomes, safety, and regulatory compliance. The role also communicates clinical concerns, changes in condition, and barriers to care to appropriate team members for timely intervention and coordination. This is a field-based position requiring frequent travel to patients’ homes across the Springfield, Missouri market. The role requires a diploma from an accredited nursing program, an active LPN license in good standing with the Missouri Board of Nursing, at least one year of relevant care experience, and a valid driver’s license, car insurance, and reliable transportation.

Requirements

Diploma from an accredited nursing program.
Valid Licensed Practical Nurse license in good standing with the Missouri Board of Nursing.
At least one year of experience caring for elderly people, individuals with disabilities, or people with medically complex conditions.
Valid driver’s license and car insurance, with reliable transportation.
Commitment to high-quality customer service and the ability to communicate with empathy, patience, professionalism, and respect.
Ability to follow established scripts, workflows, policies, procedures, quality standards, and regulatory requirements.
Strong active listening skills and ability to understand patient needs, clarify concerns, and provide support or escalate when appropriate.
Effective verbal and written communication skills, including the ability to summarize interactions, document case activity, and communicate case status and next steps.
Strong typing and computer proficiency, including the ability to navigate contact-center technology, CRM systems, telephone platforms, and other software while accurately documenting interactions.
Problem-solving and critical-thinking ability, including evaluating information, identifying solutions, exercising sound judgment, and escalating concerns when needed.
Dependability, punctuality, consistent attendance, schedule adherence, and ability to meet performance expectations.
Ability to adapt to changing priorities, processes, systems, and business needs in a fast-paced environment.
Receptiveness to coaching and feedback, with the ability to apply guidance and demonstrate continuous improvement.
Ability to collaborate as part of a team and work independently within established guidelines.

Nice To Haves

Strong communication and interpersonal skills.
Problem-solving and decision-making abilities.
Organizational and multitasking skills.
Excellent communication, critical-thinking, and organizational skills.
Experience using a CRM; Salesforce experience is a plus.
Self-motivated.
Ability to thrive in a fast-paced start-up environment.

Responsibilities

Conduct initial in-person clinical assessments and coordinate timely service activation, completing required documentation, approvals, and procedures.
Identify, make, and document potential changes to individualized plans of care as patient needs or conditions change.
Educate patients, caregivers, and internal teams about care needs, safety, service requirements, caregiver responsibilities, and next steps.
Coordinate care through timely communication and documentation with physicians, clinical disciplines, internal partners, and community resources.
Provide ongoing education and coaching to promote best practices and caregiver competency, and connect patients and families with appropriate resources.
Regularly review participant service records and respond to changes in a patient’s condition, environment, or service needs.
Identify changes in condition, safety concerns, service gaps, incidents, and urgent issues, and escalate them under established clinical protocols.
Accurately and thoroughly document assessments, visits, clinical observations, care-plan updates, incidents, communications, and follow-up actions within required timeframes.
Support authorization, renewal, start-of-care, and continued-service processes as applicable.
Maintain compliance with applicable regulatory requirements, professional standards, and company policies and procedures.
Perform other related duties assigned by the supervisor.