Care Manager, LPN Springfield, MO / Field-Based)

FreedomCare•Springfield, MO

1d•Onsite

About The Position

FreedomCare is a healthcare company that supports patients by helping them choose caregivers who provide care in their homes. Its Missouri operations support In-Home Services, a Medicaid home and community-based services model that helps eligible participants live independently. The Care Manager, LPN conducts initial in-home assessments and annual home visits and provides ongoing care management and support. The role combines clinical assessment, care coordination, patient and caregiver education, and quality assurance to support safe, effective, person-centered care. The Care Manager collaborates with patients, caregivers, and interdisciplinary care teams to assess needs, identify potential changes to individualized plans of care, and coordinate the initiation and delivery of services. Through scheduled home visits, the LPN evaluates patient and caregiver well-being, monitors care quality and effectiveness, and identifies opportunities to improve health outcomes, safety, and regulatory compliance. The role also communicates clinical concerns, changes in condition, and barriers to care to appropriate team members to support timely intervention and coordination. This is a field-based position requiring frequent travel to patients’ homes in the Springfield, Missouri market.

Requirements

Diploma from an accredited nursing program.
Valid Licensed Practical Nurse license in good standing with the Missouri Board of Nursing.
At least one year of experience caring for elderly people, individuals with disabilities, or people with medically complex conditions.
Valid driver’s license and car insurance, with reliable transportation.
Commitment to high-quality customer service and ability to communicate with empathy, patience, professionalism, and respect.
Ability to follow established scripts, workflows, policies, procedures, quality standards, and regulatory requirements.
Strong active-listening skills and ability to understand patient needs, clarify concerns, and provide support or escalate when appropriate.
Effective verbal and written communication skills, including the ability to summarize interactions, document case activity, and communicate case status and next steps.
Strong typing and computer proficiency, including ability to use contact center technology, customer relationship management systems, telephone platforms, and other software while accurately documenting interactions.
Problem-solving and critical-thinking skills, sound judgment, and ability to evaluate information, identify solutions, and escalate concerns when necessary.
Dependability, punctuality, consistent attendance, schedule adherence, and commitment to performance expectations.
Ability to adapt to changing priorities, processes, systems, and business needs in a fast-paced environment.
Receptiveness to coaching and feedback and ability to apply guidance and demonstrate continuous improvement.
Ability to collaborate as part of a team while working independently within established guidelines.

Nice To Haves

Strong communication and interpersonal skills.
Problem-solving and decision-making abilities.
Organizational and multitasking skills.
Excellent communication, critical-thinking, and organizational skills.
Experience using a CRM; Salesforce is a plus.
Self-motivated.
Ability to thrive in a fast-paced startup environment.

Responsibilities

Conduct initial in-person clinical assessments and coordinate timely service activation, ensuring required documentation, approvals, and procedures are completed.
Identify potential changes to individualized plans of care and make and document revisions as patient needs or conditions change.
Educate patients, caregivers, and internal teams about care needs, safety, service requirements, caregiver responsibilities, and next steps.
Coordinate patient care through timely communication and documentation with physicians, clinical disciplines, internal partners, and community resources.
Provide ongoing education and coaching to support best practices and caregiver competency, and connect patients and families with appropriate resources.
Review participant service records regularly and respond to changes in a patient’s condition, environment, or service needs.
Identify changes in condition, safety concerns, service gaps, incidents, and urgent issues, and escalate them under established clinical protocols.
Accurately and thoroughly document assessments, visits, clinical observations, care-plan updates, incidents, communications, and follow-up actions within required timeframes.
Support authorization, renewal, start-of-care, and continued-service processes, as applicable.
Maintain compliance with regulatory requirements, professional standards, and company policies and procedures.
Perform other related duties as assigned by the supervisor.