Care Manager, LPN Springfield, MO / Field-Based)

FreedomCare•Springfield, MO

2d•$30 - $40•Onsite

About The Position

FreedomCare is a healthcare company that supports patients in choosing caregivers to provide care in their homes. Its Missouri operations support In-Home Services (IHS), a Medicaid home and community-based services model that helps eligible participants live independently. The Care Manager, LPN conducts initial in-home assessments and annual home visits and provides ongoing care management and support. The role combines clinical assessment, care coordination, patient and caregiver education, and quality assurance to promote safe, effective, person-centered care. Working with patients, caregivers, and interdisciplinary care teams, the Care Manager assesses needs, identifies potential changes to individualized plans of care, and helps initiate and deliver services. Through scheduled home visits, the LPN evaluates patient and caregiver well-being, monitors care quality and effectiveness, and identifies opportunities to improve outcomes, safety, and regulatory compliance. The role also communicates clinical concerns, changes in condition, and barriers to care to appropriate team members to support timely intervention and coordination. This is a field-based position requiring frequent travel to patients’ homes across the Springfield, Missouri market. The role requires a nursing diploma, an active Missouri LPN license in good standing, at least one year of relevant care experience, and a valid driver’s license, car insurance, and reliable transportation.

Requirements

Diploma from an accredited nursing program.
Valid Licensed Practical Nurse license in good standing with the Missouri Board of Nursing.
At least one year of experience caring for elderly individuals, individuals with disabilities, or individuals with medically complex conditions.
Valid driver’s license and car insurance, with reliable transportation.
Commitment to customer service and ability to communicate with empathy, patience, professionalism, and respect.
Ability to follow established scripts, workflows, policies, procedures, quality standards, and regulatory requirements.
Strong active listening skills and ability to understand patient needs, clarify concerns, provide support, and escalate when appropriate.
Effective verbal and written communication skills, including the ability to summarize interactions, document case activity, and communicate case status and next steps.
Strong typing and computer proficiency, including the ability to navigate contact center technology, CRM systems, telephone platforms, and other software while accurately documenting interactions.
Effective problem-solving and critical-thinking skills, sound judgment, and ability to identify solutions and escalate concerns when necessary.
Dependability, punctuality, consistent attendance, schedule adherence, and commitment to performance expectations.
Ability to adapt to changing priorities, processes, systems, and business needs in a fast-paced environment.
Receptiveness to coaching and feedback and ability to apply guidance and demonstrate continuous improvement.
Ability to collaborate as part of a team and work independently within established guidelines.

Nice To Haves

Strong communication and interpersonal skills.
Problem-solving and decision-making abilities.
Organizational and multitasking skills.
Excellent communication, critical-thinking, and organizational skills.
Experience using a CRM; Salesforce experience is a plus.
Self-motivated.
Ability to thrive in a fast-paced start-up environment.

Responsibilities

Conduct initial in-person clinical assessments and coordinate timely service activation, completing required documentation, approvals, and procedures.
Identify potential changes to individualized plans of care and document revisions as patient needs or conditions change.
Educate patients, caregivers, and internal teams about care needs, safety, service requirements, caregiver responsibilities, and next steps.
Coordinate patient care through timely communication and documentation with physicians, clinical disciplines, internal partners, and community resources.
Provide ongoing education and coaching to support best practices and caregiver competency, and connect patients and families with appropriate resources.
Regularly review participant service records and respond to changes in patient condition, environment, or service needs.
Identify changes in condition, safety concerns, service gaps, incidents, and urgent issues, escalating them according to clinical protocols.
Accurately and promptly document assessments, visits, clinical observations, care-plan updates, incidents, communications, and follow-up actions.
Support authorization, renewal, start-of-care, and continued-service processes, as applicable.
Maintain compliance with regulatory requirements, professional standards, and company policies and procedures.
Perform other related duties as assigned by the supervisor.