Care Manager, RN (Nixa, MO / Field-based)

FreedomCare•Nixa, MO

3d•Onsite

About The Position

FreedomCare is a home care company dedicated to supporting patients by enabling them to choose caregivers who provide care in their homes. Its Missouri operations support In-Home Services (IHS), a Medicaid home and community-based services model that helps eligible participants live independently. The Care Manager, RN conducts initial in-home assessments and provides ongoing care management and support, combining clinical assessment, care coordination, patient and caregiver education, and quality assurance to help ensure safe, effective, person-centered care. This field-based position requires frequent travel to patients’ homes across the Springfield, Missouri market. The RN works with patients, caregivers, and interdisciplinary care teams to assess needs, identify potential changes to individualized plans of care, and support timely initiation and delivery of services. Through scheduled home visits, the RN evaluates patient and caregiver well-being, monitors the quality and effectiveness of care, and identifies opportunities to improve health outcomes, safety, and regulatory compliance. The RN communicates clinical concerns, changes in condition, and barriers to care to appropriate team members to support timely intervention and coordination.

Requirements

Diploma from an accredited nursing program.
Valid and active Registered Nurse (RN) license in the State of Missouri.
Valid driver’s license and car insurance, with reliable transportation.
Demonstrated commitment to high-quality customer service and ability to communicate with empathy, patience, professionalism, and respect.
Ability to follow established scripts, workflows, policies, procedures, quality standards, and regulatory requirements.
Strong active listening skills and ability to understand patient needs, clarify concerns, and provide support or escalation as appropriate.
Effective verbal and written communication skills, including the ability to summarize interactions, document case activity, and communicate status and next steps.
Strong typing and computer proficiency, including ability to use contact center technology, customer relationship management systems, telephone platforms, and other software while accurately documenting interactions.
Effective problem-solving and critical-thinking skills, sound judgment, and ability to escalate concerns when necessary.
Dependability, punctuality, consistent attendance, schedule adherence, and commitment to performance expectations.
Ability to adapt to changing priorities, processes, systems, and business needs in a fast-paced environment.
Receptiveness to coaching and feedback, with ability to apply guidance and demonstrate continuous improvement.
Ability to collaborate as part of a team while working independently within established guidelines.

Responsibilities

Conduct initial in-person clinical assessments and coordinate timely service activation, completing required documentation, approvals, and procedures.
Develop and manage individualized plans of care, documenting revisions as patient needs or conditions change.
Educate patients, caregivers, and internal teams about care needs, safety, service requirements, caregiver responsibilities, and next steps.
Coordinate care through timely communication and documentation with physicians, clinical disciplines, internal partners, and appropriate community resources.
Provide ongoing education and coaching to promote best practices and caregiver competency, and connect patients and families with appropriate resources.
Review caregiver documentation regularly and respond to identified changes in patient condition, environment, or service needs.
Identify changes in condition, safety concerns, service gaps, incidents, and urgent issues, escalating them according to clinical protocols.
Accurately and thoroughly document assessments, visits, clinical observations, care-plan updates, incidents, communications, and follow-up actions within required timeframes.
Support authorization, renewal, start-of-care, and continued-service processes, as applicable.
Maintain compliance with applicable regulatory requirements, professional standards, and company policies and procedures.
Perform other related duties as assigned by the supervisor.