Care Management Support Assistant

Humana•Chittenden, VT

4d•$39,000 - $49,400•Remote

About The Position

The Care Management Support Assistant (CMSA) provides non-clinical administrative support for Humana's Special Needs Population (SNP) members, including people with low incomes and chronic conditions. The role helps members access appropriate care, wellness resources, and other support to achieve or maintain wellness. It supports member assessments and evaluation of needs, guides members and families in understanding available resources, and facilitates communication with appropriate services. The CMSA also carries out moderately complex administrative, operational, and customer-support assignments and interprets department policies within established guidelines. This is a remote position for someone who resides in Michigan. Initial training lasts four weeks, Monday through Friday, 8:30 a.m. to 5:00 p.m. EST. After training, the schedule is an assigned eight-hour shift between 8:45 a.m. and 6:00 p.m. EST, with occasional overtime and Saturdays. The position is scheduled for 40 hours per week. Occasional travel to Humana offices for training or meetings may be required. Employees must provide internet service with at least 25 Mbps download and 10 Mbps upload speeds, using a wireless, wired cable, or DSL connection. Work must be performed in a dedicated space without ongoing interruptions to protect member PHI/HIPAA information. Humana may require an internet service upgrade if needed for business purposes.

Requirements

Must reside in the state of Michigan.
At least 1 year of administrative support experience in the healthcare industry or a related setting.
Demonstrated understanding of member needs and ability to navigate and use care and well-being resources to provide appropriate guidance.
At least 2 years of experience using a variety of electronic information applications and software programs, including electronic medical records.
At least 1 year of work experience with Microsoft Word, Excel, and Outlook.
Excellent keyboard and web navigation skills.

Nice To Haves

At least 1 year of call center or high-volume customer service experience.
Associate's degree.
Proficiency in Microsoft Access.
Bilingual oral and written proficiency in Spanish, Arabic, or Chaldean Neo-Aramaic; language assessment required.

Responsibilities

Provide administrative, non-clinical support for care management activities.
Support assessment and evaluation of member needs and determine appropriate resources.
Guide members and families in understanding and accessing care and wellness resources.
Facilitate communication among members, families, and appropriate resources.
Support moderately complex operational tasks.
Make and receive calls using multiple digital platforms.
Educate members and families about available resources and direct them toward appropriate support.
Ensure compliance with departmental policies, quality standards, and established procedures.