Care Management Support Assistant
About The Position
This is an unpaid internship for transitioning military service members or military spouses who are eligible for the DOW SkillBridge or Military Spouse Fellowship programs. The program provides training, and interns partner with their team to support members and projects and help meet goals affecting outcomes. The specific professionals and work depend on the selected internship. The objective is to support and facilitate care for members. The intern acts as an apprentice while completing formal education or immediately following graduation. Work involves interpreting area or department policies and methods for completing assignments. The intern works within defined parameters and quality standards, with some latitude to prioritize and schedule work, under minimal direction. Standard policies and practices apply, with some opportunity for interpretation, deviation, or independent discretion. The position is remote, requires residence in South Carolina, and may require occasional travel to Humana offices for training or meetings. Employees must work from a dedicated space that protects member PHI/HIPAA information and have an internet connection with at least 25 Mbps download and 10 Mbps upload speeds. Scheduled weekly hours are 1.
Requirements
- Must be a transitioning service member eligible to participate in the DOW SkillBridge program or a military spouse eligible to participate in the military spouse fellowship program.
- Must reside in South Carolina.
- Strong interpersonal, written, and oral communication skills.
- Proficiency in healthcare software and electronic medical records (EMR) systems.
- Ability to meet work-at-home requirements: internet service with at least 25 Mbps download and 10 Mbps upload speeds, and a dedicated workspace without ongoing interruptions to protect member PHI/HIPAA information.
Nice To Haves
- Previous Medicare/Medicaid experience.
- Knowledge of payer policies, insurance companies, and government health programs.
- Interest in working in the healthcare industry.
Responsibilities
- Partner with the team to support members and projects.
- Help the team meet goals affecting outcomes.
- Support and facilitate care for members.
- Complete assigned work within defined expectations and quality standards, exercising discretion over prioritization and timing.
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What This Job Offers
Career Level
Intern
Education Level
No Education Listed
