Care Management Assistant

Corewell Health • Grosse Pointe, MI

3d • Onsite

About The Position

The Care Management Assistant provides clerical assistance and support to professional staff in Care Management. The role is responsible for delivering, explaining, receiving, and documenting patient or family signatures on the mandated CMS Important Notice of Discharge Appeal Rights, and maintaining accurate records of deliveries and attempts. The assistant processes patient-care information accurately and promptly through calls, fax, mail, and errands.

The position also supports post-acute placement authorizations, communicates with patients’ families and representatives, documents notices in EPIC, facilitates electronic information sent to Livanta, and performs receptionist and clerical duties. The assistant may maintain inventory and order department supplies.

Requirements

• High school diploma or equivalent.
• Knowledge of procedures for communicating with the general public, extended care facilities, home health agencies, and other community agencies.
• Computer skills.

Responsibilities

• Deliver and explain CMS Important Notice of Discharge/MOON letters and obtain patient or family signatures.
• Collaborate with the Care Management team to facilitate post-acute placement authorizations.
• Call patient families, guardians, or powers of attorney to deliver notices and complete timely follow-up with a second notice when appropriate.
• Accurately record notices given in EPIC and maintain the appropriate Work Q.
• Facilitate and document information sent electronically to Livanta.
• Perform receptionist duties, including handling phone messages and providing clerical support.
• Maintain inventory and order department supplies through PeopleSoft, as needed.
• Participate in safety initiatives and risk-mitigation measures, and complete position- and unit-related safety competencies and requirements on time.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits package.
• On-demand pay program powered by Payactiv.
• Discounts on restaurants, phone plans, spas, and other items.
• Optional identity theft protection, home insurance, and auto insurance.
• Traditional and Roth retirement options with service contribution and matching savings.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED