Care Management Assistant

Corewell Health • Grosse Pointe, MI

1d • Onsite

About The Position

The Care Management Assistant provides clerical assistance and support to professional staff in Care Management. The role is responsible for delivering, explaining, receiving, and documenting patient and family signatures on the CMS Important Notice of Discharge Appeal Rights, and maintaining accurate records of deliveries and attempts. It also processes patient care information promptly and accurately through calls, fax, mail, and errands.

This is a part-time, casual position at Grosse Pointe Hospital. The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m., with variable weekends.

Requirements

• High school diploma or equivalent.
• Knowledge of procedures for communicating with the general public, extended care facilities, home health agencies, and other community agencies.
• Computer skills.

Responsibilities

• Deliver and explain CMS Important Notice of Discharge/Moon Letters and obtain patient or family signatures.
• Collaborate with the care management team to facilitate post-acute placement authorizations.
• Call patients' families, guardians, or powers of attorney to deliver notices and follow up with a second notice when appropriate.
• Accurately record notices given in EPIC and maintain appropriate Work Q.
• Facilitate and document information sent electronically to Livanta.
• Perform receptionist duties, including taking phone messages and providing clerical support.
• Maintain inventory and order department supplies through Peoplesoft, as needed.
• Participate in safety initiatives and risk-mitigation measures, and complete position- and unit-related safety competencies and requirements on time.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits package intended to support financial, health, and work/life balance goals; eligibility depends on employment type and status.
• On-demand pay program powered by Payactiv.
• Discounts directory with deals on restaurants, phone plans, spas, and other offerings.
• Optional identity theft protection, home insurance, and auto insurance.
• Traditional and Roth retirement options with service contribution and match savings.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED