Care Management Assistant

Mayo Clinic • Rochester, MN

3d • $22 - $30

About The Position

The Care Management Assistant (CMA) is a member of the Care Management team and coordinates Care Management services and functions to assist patients. The role interacts with patients, family members, and visitors and provides administrative support to Care Management registered nurses and social workers. This support contributes to care coordination and transition-planning efforts. The CMA works cooperatively with internal multidisciplinary teams, providers, allied health staff, patients, caregivers, and visitors, as well as external community providers, agencies, and insurance companies. The position requires initiative, proficiency, sound decision-making, organizational and communication skills, and a commitment to quality and excellent service.

Requirements

• High school graduate or equivalent.
• At least one year of experience in an administrative or business setting that involves supporting colleagues and working with data.
• Proficient computer skills, including use of various software, spreadsheets, statistical software, presentation and word-processing software, and office equipment.
• Ability to communicate effectively verbally and in writing.
• Initiative, proficiency, strong decision-making and organizational skills, strong communication skills, and commitment to quality and service excellence.

Nice To Haves

• Previous healthcare experience.
• Previous insurance and prior authorization experience.
• Two years of experience in an administrative or business setting that involves supporting colleagues and working with data.
• Working knowledge of medical terminology.

Responsibilities

• Coordinate Care Management services and functions that assist patients.
• Interact with patients, family members, and visitors.
• Provide administrative support to Care Management RNs and SWs, supporting care coordination and transition-planning efforts.
• Work cooperatively with internal multidisciplinary teams, providers, allied health staff, patients, caregivers, and visitors.
• Work cooperatively and effectively with external community providers, agencies, and insurance companies.

Benefits

• Multiple medical plan options.
• Dental coverage through Delta Dental or a reimbursement account for flexible coverage.
• Affordable vision plan with a national network.
• HSA and FSA pre-tax savings accounts for eligible expenses.
• Competitive retirement package.
• Continuing education and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED