Care Management Supervisor

RIVER VALLEY BEHAVIORAL HEALTH • Albuquerque, NM

8d • $56,618 - $62,275 • Onsite

About The Position

The Care Management Supervisor works under the supervision of the Care Management Director. The role performs all essential functions of a Community Care Manager, including care management, care coordination, group facilitation, and direct service delivery, while providing day-to-day leadership, administrative support, and program coordination for the Care Management team. The supervisor serves as a resource and team lead supporting program operations, regulatory compliance, staff development, quality improvement, and program growth. The role maintains a direct client care assignment while assisting with specialized programs, contracts, training initiatives, and other administrative responsibilities as assigned.

The position is based at New Mexico Solutions Broadway in Albuquerque, New Mexico, and is full-time with a day shift and occasional travel. The supervisor works under the Care Management Director and balances direct client care with team leadership and administrative duties.

Requirements

• At least two years of experience working with the target population.
• Education and experience qualification: a master's degree in a human services-related field; or a bachelor's degree in a human services-related field and one year of relevant experience working with the target population; or a high school diploma or GED and at least three years of experience working with the target population; or Certified Peer Specialist (CPS) or Certified Family Specialist (CFS).
• Valid driver's license and compliance with the driving privileges guidelines in HR Policy 12.6, “Vehicle Safety and Client Transportation.”
• Ability to demonstrate all functions of clinical program staff.
• Ability to manage time and meet deadlines.
• Ability to recognize symptoms of mental illness, suicide risk, and risk potential, and respond appropriately.
• Good verbal and written communication skills.
• CPR/First Aid certification and CPI are listed as required.

Nice To Haves

• One year of demonstrated supervisory experience.
• Bilingual English/Spanish skills.
• A master's degree in a human services-related field.
• A bachelor's degree in a human services-related field with one year of relevant experience working with the target population.

Responsibilities

• Perform Community Care Manager functions, including care management, care coordination, direct service delivery, and facilitating therapeutic and psychoeducational groups as assigned.
• Provide individual interventions that help clients make informed, independent choices, improve functioning, and achieve person-centered goals.
• Coordinate behavioral health, physical health, community provider, and natural support services to promote integrated, person-centered care and positive outcomes.
• Participate in multidisciplinary treatment teams to develop and implement person-centered care plans, safety plans, and relapse prevention plans as indicated.
• Recognize and assess suicide risk, behavioral health symptoms, substance use concerns, physical health needs, and other crisis situations, and respond according to agency standards.
• Provide outreach, engagement, care coordination, and follow-up services for assigned individuals.
• Provide on-call and crisis response or support as assigned.
• Engage and build rapport with individuals with varied behavioral health, substance use, and medical needs.
• Deliver services that are person-centered, culturally responsive, non-judgmental, and welcoming to diverse populations.
• Provide day-to-day guidance, mentoring, support, and clinical consultation to Care Management staff.
• Consult with and support staff on care coordination, service planning, community resources, documentation, engagement strategies, and complex client needs.
• Assist leadership with daily program operations, service quality, workflow, staffing coverage, and program growth.
• Support compliance with agency policies, contractual requirements, accreditation standards, and state and federal regulations.
• Assist with program monitoring, documentation review, quality improvement initiatives, audits, productivity tracking, referral management, census management, and data collection.
• Assist with onboarding, orientation, training, coaching, and ongoing professional development of Care Management staff.
• Support specialized programs, grants, contracts, and agency initiatives within Care Management as assigned.
• Collaborate with multidisciplinary teams, internal departments, community partners, referral sources, managed care organizations, and other stakeholders.
• Document services within expected timeframes and meet established productivity, client care, documentation, and program performance expectations.
• Complete required training, supervision, and professional development activities accurately and on time.
• Complete other administrative support duties, leadership responsibilities, and special projects as assigned.

Benefits

• Comprehensive benefits, including health, dental, vision, and Telehealth.
• Paid time off and nine holidays.
• Retirement plan options.
• Tuition reimbursement and free continuing education units (CEUs).
• Clinical supervision.
• Wellness and employee assistance programs.
• Mileage reimbursement for work-related travel.
• Public Service Loan Forgiveness (PSLF)-eligible employer.
• Eligible clinical positions may qualify for the National Health Service Corps (NHSC) Loan Repayment Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED