Care Management Supervisor

ncgCARE • Supply, NC

8d • $57,918 - $74,372

About The Position

The Care Management Supervisor supervises and provides administrative and clinical oversight to a team of eight Care Managers serving behavioral health members and/or members with intellectual or developmental disabilities (I/DD). The role supports team performance, coaches Care Managers, promotes positive member outcomes, and ensures integrated, whole-person care management.

The supervisor oversees daily team operations, reviews assessments and care plans for quality and program-standard compliance, monitors HEDIS measures and 1915i services, and supports member engagement and coordination with stakeholders. The position is salaried, with compensation ranging from $57,918 to $74,372 per year. Placement within the range depends on licensure level, education, and experience.

Requirements

• A master's-level degree in a field related to health, psychology, sociology, social work, or another relevant human service field, or licensure as a Registered Nurse (RN).
• Be a master's-level, fully licensed Care Manager, or hold RN licensure.
• At least three years of experience providing care management, case management, or care coordination to the population being served.
• Must be authorized to work in the United States.
• Successful completion of background checks and credential verification.

Responsibilities

• Oversee the daily operations and performance of the Care Management team.
• Provide administrative and clinical supervision to a team of eight Care Managers.
• Coach Care Managers, provide ongoing feedback, and support their individual performance and development.
• Review assessments and care plans to ensure quality, accuracy, and compliance with program standards.
• Monitor and track compliance with HEDIS measures and 1915i services.
• Guide staff on strategies for engaging members and working with stakeholders to support care plan goals.
• Monitor member engagement and ensure contract requirements are met.
• Monitor member progress toward care goals and support positive outcomes.

Benefits

• Medical plan coverage through Anthem, including access to the Sydney app and 24/7 access to licensed doctors, therapists, and psychiatrists.
• Health Savings Account (HSA) or Flexible Spending Account (FSA).
• Two dental plan options through Delta Dental.
• Vision plan through EyeMed.
• Optional Dependent Care Flexible Spending Account for childcare expenses.
• Paid time off.
• 401(k) or Roth IRA retirement programs administered by Empower.
• Financial planning and education services at no cost.
• Voluntary supplemental benefits, including accident, critical illness, and short-term disability coverage.
• Educational assistance, subject to position, date of hire, and years of service.
• Licensure Residency Program for full-time clinical staff.
• Advancement and career development opportunities.
• Schedule flexibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager