Care Management Supervisor

ncgCARE • Supply, NC

8d • $57,918 - $74,372

About The Position

The Care Management Supervisor supervises and provides administrative and clinical oversight to a team of eight Care Managers supporting behavioral health members and/or members with intellectual or developmental disabilities (I/DD) who receive care management services from Carolina Outreach. The role focuses on team performance, positive member outcomes, and integrated whole-person care management. The Supervisor coaches staff, ensures assessments and care plans meet program standards, monitors compliance with HEDIS measures and 1915i services, and supports member engagement and coordination with stakeholders. The position is based in Supply, North Carolina, includes business travel, and is compensated on a salaried basis. Compensation is $57,918–$74,372 per year, with placement based on licensure level, education, and experience.

Requirements

• A master's-level degree in a field related to health, psychology, sociology, social work, or another relevant human service, or licensure as a Registered Nurse (RN).
• Must be a master's-level, fully Licensed Care Manager, or be licensed as an RN.
• Three years of experience providing care management, case management, or care coordination to the population being served.
• Must be authorized to work in the United States.
• Successful completion of background checks and credential verification is required.

Responsibilities

• Supervise administratively and clinically a team of eight Care Managers.
• Oversee daily operations and monitor Care Management team performance.
• Coach Care Managers and provide ongoing feedback to help them improve performance and achieve their potential.
• Review assessments and care plans to ensure they meet program standards and are accurate and high quality.
• Monitor and track compliance with HEDIS measures, 1915i services, and contract requirements.
• Support member engagement, care coordination, progress toward care goals, and positive outcomes.
• Provide guidance and feedback on strategies for engaging members and working with stakeholders to support member care-plan goals.
• Monitor members’ level of engagement with the care management team.

Benefits

• Medical plan coverage through Anthem, including access to the Sydney app and 24/7 access to licensed doctors, therapists, and psychiatrists.
• Health Savings Account (HSA) or Flexible Spending Account (FSA).
• Two dental plan options through Delta Dental.
• Vision plan through EyeMed.
• Optional Dependent Care Flexible Spending Account for childcare expenses.
• Paid time off.
• 401(k) or Roth IRA retirement programs administered by Empower.
• Financial planning and education services at no cost.
• Voluntary supplemental benefits, including Accident, Critical Illness, and Short-Term Disability coverage.
• Educational assistance, subject to position, hire date, and years of service eligibility.
• Licensure Residency Program for full-time clinical staff.
• Advancement and career development opportunities.
• Flexible scheduling.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager