Supervisor, Nursing Care Management - RN

Central Ohio Primary Care•Westerville, OH

6d•Onsite

About The Position

The Supervisor, Nursing Care Management manages a patient caseload while leading Nurse Care Managers. In collaboration with the Manager, the Supervisor provides guidance on departmental and organizational policies and procedures, clinical consultation, and problem-solving to help ensure patients receive timely, effective, and high-quality care. The position maintains a reduced caseload of 10 to 20 patients and provides coverage for team members’ absences. The role supports staff development and performance, coordinates workload and case discussions, monitors referrals and caseloads, and works with practices and community-based organizations to support patient care. The Supervisor also conducts quarterly audits, monitors clinical dashboard indicators, and evaluates staff clinical competency during home visits. This is a full-time, full-benefits-eligible position in Westerville, Ohio, with a Monday–Friday schedule from 8:00 a.m. to 4:30 p.m.

Requirements

Minimum of five years of care management experience in acute care, home health care, hospice, managed care, or community behavioral health.
Minimum of five years of management or progressive leadership experience.
Active Ohio RN License.
Active Ohio driver’s license and ability to travel throughout COPC’s service area.
Thorough knowledge and understanding of clinical protocols, procedures, workflows, and standards in care management and nursing practice.
Ability to apply clinical judgment and knowledge of nursing scope of practice as it relates to RN/LPN collaboration and delegation of nursing activities.
Proficiency with Microsoft Office applications, including Outlook, Excel, and Teams, and electronic health records.
Comprehensive knowledge of care management standards (CMSA) and evidence-based nursing practice standards.
Advanced skills and knowledge in care management areas, including legal, ethical, and social matters.
Excellent verbal and written communication skills and ability to present effectively to small and large audiences.
Strong interpersonal skills and ability to work effectively and collaboratively at all organizational levels.
High attention to detail and accuracy; highly organized.
Self-motivated and an inspiring leader.
Ability to provide operational guidance and leadership to care management staff.
Ability to coach staff and facilitate effective crucial conversations.
Ability to work in a busy environment and appropriately handle stressful situations.

Nice To Haves

CCM designation or equivalent.
Bachelor of Science in Nursing (BSN).
Experience with Epic electronic health records.

Responsibilities

Provide ongoing coaching, education, and mentorship to direct reports; assist with training and mentoring new staff in collaboration with the nursing preceptor; mentor the team and build relationships with other departments and staff.
Participate in interviewing, selecting, hiring, and training new team members.
Ensure direct reports follow organizational policies and departmental standards; provide individual coaching, serve as a resource on complex issues, and support planned and unplanned absences.
Collaborate with the Manager on performance reviews and related actions, personnel processes, conflict management, and disciplinary actions and follow-up, with the goal of attracting and retaining employees.
Lead clinical huddles to coordinate workload and discuss cases.
Maintain a reduced caseload of 10 to 20 patients and cover team members’ absences, including PTO and leaves.
Monitor caseloads and incoming referrals and adjust workloads as necessary.
Ensure staff maintain strong knowledge of clinical processes, workflows, and policies.
Collaborate with practices to understand care management needs and assist with relationship building.
Support Care Management staff in delivering strong service to patients, physicians, and colleagues.
Complete quarterly audits to ensure patient care is timely and safe, and assign file audits to staff as needed.
Conduct 90-day and annual performance evaluations in conjunction with the department manager.
Monitor the Clinical Dashboard for high ED utilization and patients on caseload for 365 days or more, ensuring appropriate care-plan interventions.
Stay current on healthcare industry trends and develop relationships with community-based organizations to partner on patient care needs.
Conduct home visits with staff at least quarterly to evaluate clinical competency and provide feedback.
Perform other job-related duties as assigned.