Supervisor, Nursing Care Management - RN

Central Ohio Primary Care•Westerville, OH

About The Position

The Supervisor, Nursing Care Management, manages a patient caseload while leading Nurse Care Managers. In collaboration with the Manager, the Supervisor provides guidance on departmental and organizational policies and procedures, clinical consultation, and problem-solving to help ensure patients receive timely, effective, high-quality care. The position is full-time, Monday through Friday, 8:00 a.m. to 4:30 p.m., and is based in Westerville, Ohio.

Requirements

At least five years of care management experience in acute care, home health care, hospice, managed care, or community behavioral health.
At least five years of management or progressive leadership experience.
Active Ohio RN license.
Active Ohio driver’s license and ability to travel throughout COPC’s service area.
Thorough knowledge of clinical protocols, procedures, workflows, and standards in care management and nursing practice.
Ability to apply clinical acumen and knowledge of nursing scope of practice to RN/LPN collaboration and delegation of nursing activities.
Proficiency with Microsoft Office applications, including Outlook, Excel, and Teams, and Electronic Health Records.
Comprehensive knowledge of care management standards (CMSA) and evidence-based nursing practice standards.
Advanced care management knowledge and skills, including legal, ethical, and social aspects.
Excellent verbal and written communication skills and ability to present effectively to small and large groups.
Strong interpersonal skills and ability to work effectively and collaboratively at all organizational levels.
High attention to detail and accuracy, with strong organizational skills.
Self-motivated and able to serve as an inspiring leader.
Ability to provide operational guidance and leadership to care management staff.
Ability to coach staff and facilitate effective crucial conversations.
Ability to work in a busy environment and appropriately handle stressful situations.

Nice To Haves

CCM designation or equivalent.
Bachelor of Science in Nursing (BSN).
Experience with Epic electronic health records.

Responsibilities

Provide ongoing coaching, education, and mentorship to direct reports; assist with training and mentoring new staff in collaboration with the nursing preceptor.
Mentor the team and collaborate with other departments and staff to build relationships.
Participate in interviewing, selecting, hiring, and training new team members.
Ensure direct reports follow organizational policies and departmental standards, provide individual coaching as needed, serve as a resource on complex issues, and support planned and unplanned absences.
Collaborate with the Manager on performance reviews and related actions, and address personnel processes and issues, including conflict management, disciplinary action, and follow-up, to support employee attraction and retention.
Lead clinical huddles to coordinate workloads and discuss cases.
Maintain a reduced caseload of 10 to 20 patients and cover team members’ caseloads during absences, including PTO and leaves.
Monitor caseloads and incoming referrals and adjust workloads as necessary.
Ensure staff maintain strong knowledge of clinical processes, workflows, and policies.
Collaborate with practices to understand care management needs and assist with relationship-building as needed.
Help develop Care Management staff to best serve patients, physicians, and colleagues.
Complete quarterly audits to ensure patient care is timely and safe, and assign file audits to staff to meet this requirement.
Conduct 90-day and annual performance evaluations in conjunction with the department Manager.
Monitor the Clinical Dashboard for high ED utilization and patients on caseload for 365 days or more, ensuring appropriate care plan interventions.
Stay current on healthcare industry trends and develop relationships with community-based organizations to partner on patient care needs.
Conduct home visits with staff at least quarterly to evaluate clinical competency and provide feedback.
Perform other job-related duties as assigned.