Care Management Supervisor (4803)

ncgCARE•Supply, NC

6d•$57,918 - $74,372

About The Position

Carolina Outreach is hiring a Care Management Supervisor to provide administrative and clinical oversight to a team of eight Care Managers serving behavioral health members and/or members with intellectual or developmental disabilities. The supervisor supports team performance, coaches staff toward their potential, and helps drive positive member outcomes through integrated, whole-person care management. The role ensures that assessments and care plans meet program standards; monitors compliance with HEDIS measures, 1915i services, and contract requirements; and guides staff in engaging members and coordinating with stakeholders to support care plan goals. The position is salaried, with compensation ranging from $57,918 to $74,372. Placement in the range depends on licensure level, education, and experience.

Requirements

A master’s-level degree in a field related to health, psychology, sociology, social work, or another relevant human service field, or licensure as a registered nurse (RN).
A master’s-level, fully licensed Care Manager, or an RN, with at least three years of experience providing care management, case management, or care coordination to the population being served.
Must be authorized to work in the United States.
Successful completion of background checks and credential verification is required.

Responsibilities

Oversee the daily operations and performance of the Care Management team.
Provide administrative and clinical supervision, coaching, guidance, and ongoing feedback to Care Managers.
Manage staff performance and support Care Managers in reaching their individual potential.
Review assessments and care plans to ensure they meet program standards and are accurate and high quality.
Monitor compliance with HEDIS measures, 1915i services, and other applicable program standards.
Guide staff on engaging members and working with stakeholders to support members’ care plan goals.
Monitor member engagement and ensure contract requirements are met.
Monitor progress toward member care goals and support care coordination and positive outcomes.

Benefits

Consumer-driven health plan coverage through Anthem, including access to the Sydney app and 24/7 access to licensed doctors, therapists, and psychiatrists.
Health Savings Account (HSA) or Flexible Spending Account (FSA).
Two dental plan options through Delta Dental.
Vision plan through EyeMed.
Optional Dependent Care Flexible Spending Account for childcare expenses.
Generous paid time off.
401(k) or Roth IRA retirement programs administered by Empower.
Financial planning and education services at no cost.
Voluntary supplemental benefits, including accident, critical illness, and short-term disability coverage.
Educational assistance, subject to position, hire date, and years of service.
Licensure Residency Program for full-time clinical staff.
Advancement and career development opportunities.
Schedule flexibility.
A supported, steady caseload.