Care Management Supervisor
About The Position
The Care Management Supervisor provides strategic leadership and oversight within the Oklahoma Health Care Authority (OHCA), aligning departmental goals with the agency’s mission to improve health and care for Oklahomans. The role manages teams and operations, supports staff development, fosters a collaborative work environment, maintains stakeholder relationships, and promotes operational efficiency and fiscal responsibility. The Supervisor also represents OHCA in public forums and contributes to developing and executing solutions to improve service delivery. The position supports oversight of Population Care Management operations and development, and provides expert input into innovative approaches that deliver measurable improvements in quality case management services. Work is performed in an office setting, and being present at the office is an essential function. Job-related travel must be completed.
Requirements
- Possess a valid permanent Oklahoma registered nurse license approved by the Oklahoma Board of Nursing, or a registered nurse license recognized by the Enhanced Nurse Licensure Compact (eNLC).
- Have 6 years of professional nursing experience, including 3 years of experience with TXIX recipients and 2 years of case management experience.
- An equivalent combination of education and experience may be substituted, with 1 year of professional-level experience substituting for each year of required education.
- In-depth knowledge of agency policies, state and federal legislation, and principles of program administration.
- Ability to manage budgets and optimize resources.
- Strong leadership skills to motivate teams, resolve complex issues, and promote performance excellence across multiple divisions.
- Include a resume or CV with complete work and education history in the application.
Nice To Haves
- Experience with Aged/Blind/Disabled (ABD) populations.
- Advanced nursing degree (BSN or higher).
- Medicaid experience, especially SoonerCare Management or supervisory experience.
- Commission for Case Manager certification (CCM).
- Certified Managed Care Nurse (CMCN).
- Two or more years of Senior Nurse Care Manager experience.
Responsibilities
- Lead and motivate team members to achieve goals and foster a positive work environment.
- Ensure efficient operations and improve workflows.
- Develop and execute plans that align team goals with organizational priorities.
- Assist with oversight of Population Care Management operations and development.
- Facilitate communication and collaboration with internal and external stakeholders.
- Represent OHCA in public forums at local, state, and national levels.
- Identify training needs and provide staff development opportunities.
- Provide expert input to design and implement solutions that improve the delivery of quality case management services.
- Monitor team performance by establishing metrics and addressing performance issues.
- Ensure adherence to policies and quality standards through regular checks.
- Identify and resolve issues through informed decisions and plans.
- Deliver quality services, maintain customer satisfaction, and address complaints.
- Ensure effective and fiscally responsible use of departmental resources.
- Perform other duties as assigned.
Benefits
- State-paid benefit allowance to offset insurance premiums.
- A selection of insurance plans with no pre-existing condition exclusions.
- Flexible Spending Accounts for health care and dependent care.
- Retirement Savings Plan with employer contributions.
- 11 paid holidays annually.
- 15 days of vacation and 15 days of sick leave in the first year.
- Longevity bonus recognizing years of public service.
- Public Service Loan Forgiveness eligibility and tuition reimbursement.
- Wellness benefits, including an on-site gym and fitness center discounts.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
