Care Management Supervisor - Berks Area Agency on Aging

County of Berks•Mohnton, PA

3d•Hybrid

About The Position

The Supervisor I – Intake and Assessment assists in supervising staff in the Intake and Assessment unit. The role manages Functional Eligibility Determination Assessments completed by certified assessors, workload and resource allocations, and relationships with service providers, health and social services providers, and community groups. The position also supports other units and supervisors, contributes to training and outreach, and ensures the unit operates in accordance with program regulations and agency policies. The role requires physical presence in the office, with the ability to work remotely while performing some functions. It involves regular travel to meetings and trainings, and occasional assessment work and home visits. Evenings and weekends are routinely required for on-call supervisory support.

Requirements

Bachelor’s degree in Social Work or another related human-services field, including 12 semester credit hours in sociology, social welfare, psychology, gerontology, or other related social sciences, and one year of public or private social work experience; or the specified alternative combination of a qualifying bachelor’s degree and two years of casework experience, including one year assessing clients’ functional ability; or an equivalent combination of experience and training.
One year of experience in the Area Agency on Aging system may substitute for one year of assessment experience.
Certification by the Commonwealth of Pennsylvania as a certified assessor, to be obtained within 90 days of employment.
Valid state-issued driver’s license, good driving record, and a fully insured car.
Ability to work independently under established policies and procedures; plan, organize, direct, and coordinate staff work; and delegate authority and responsibility.
Effective written and oral communication skills, advocacy skills, professional ethics, and ability to lead and manage in a team setting.
Proficiency with Microsoft Office applications, email, and internet navigation.
Ability to handle stress.
Ability to meet the physical demands of standing, walking, sitting, lifting, carrying, talking, hearing, handling objects, tools or controls, reaching, close vision, and adjusting focus; occasionally lift or move up to 40 pounds for 15 feet or less.
Successful completion of a pre-employment physical, drug testing, and criminal history clearance.
Physical presence in the office is required; access to transportation for travel to meetings, trainings, and occasional home visits is required.
Availability for routinely required evening and weekend on-call supervisory support.

Nice To Haves

Supervisory experience.

Responsibilities

Supervise Intake and Assessment Unit staff, including hiring, training, assigning work, and directing staff on aging-program rules, regulations, and procedures.
Oversee intake calls, including resource inquiries, service referrals and supports, level-of-care assessments, and reports of need.
Oversee assessment referrals, scheduling, and required assessment timeframes.
Manage Functional Eligibility Determination Assessment functions, workload, and resource allocations.
Track assessment completeness, accuracy, and compliance; compile and submit reports; and review case records for completeness and adherence to standards.
Monitor individual employee performance, conduct annual performance evaluations, and evaluate unit performance to identify strengths, improvement areas, and training needs.
Obtain and maintain certifications for Older Adult Protective Services, Ombudsman, and Assessor Level of Care Credentialing.
Provide backup and support to other department units and agency supervisors as needed.
Maintain confidentiality and ensure HIPAA compliance; follow applicable laws, regulations, ethical codes, and agency policies and procedures.
Assist in developing and implementing training programs for staff, external agencies, and providers to support quality service delivery.
Assist with outreach, public relations, community education, and technical assistance for community groups and health and social service providers.
Assist in developing unit procedures and guidelines consistent with program regulations and agency policy.
Develop knowledge of laws, rules, and regulations governing protective services and of aging services and resources in Berks County and Pennsylvania.
Participate in statewide and regional meetings related to assessment services and attend assigned orientation, training, in-service, supervisory, team, and staff meetings.
Provide support and supervision to staff performing after-hours on-call duties.
Travel to required meetings and trainings, and occasionally perform assessments and home visits.