Care Management Supervisor (Berks Area Agency on Aging)

County of Berks•Mohnton, PA

2d•Onsite

About The Position

The Care Management Supervisor (Supervisor I – Intake and Assessment) assists in supervising staff in the Intake and Assessment unit. The role oversees Functional Eligibility Determination Assessment work completed by certified assessors, manages workload and resource allocations, and develops and maintains relationships with service providers, health and social services providers, and community groups. The supervisor directs intake and assessment operations, monitors staff and unit performance, ensures assessment accuracy and compliance with required timeframes and standards, and compiles reports. The role also supports staff training, program outreach, community education, procedure development, and coordination with other agency units and supervisors. The position requires office presence, the ability to work remotely for some functions, regular travel to meetings and occasional home visits, and evening and weekend availability for on-call supervision support.

Requirements

Bachelor’s degree in Social Work or a related human services field, including 12 semester credit hours in sociology, social welfare, psychology, gerontology, or other related social sciences, plus one year of experience in public or private social work; or the specified alternative qualification of the same degree and coursework plus two years of casework experience, including one year conducting functional assessments to determine need for institutional or community-based services; or an equivalent combination of experience and training.
One year of experience in the Area Agency on Aging system may substitute for one year of assessment experience.
Commonwealth of Pennsylvania certified assessor certification, to be obtained within 90 days of employment.
Valid state-issued driver’s license, good driving record, fully insured personal vehicle, and access to transportation for travel and occasional home visits.
Ability to work independently under established policies and procedures.
Ability to plan, organize, direct, and coordinate staff work and delegate authority and responsibility.
Effective written and oral communication skills.
Advocacy skills and a sense of professional ethics.
Ability to lead and manage in a team setting and handle stress.
Proficiency with Microsoft Office applications, email, and internet navigation.
Ability to meet the physical demands of the work, including occasionally lifting or moving up to 40 pounds a distance of 15 feet or less.
Pre-employment physical, drug testing, and criminal history clearance.
Physical presence in the office is required.

Nice To Haves

Supervisory experience preferred.

Responsibilities

Supervise Intake and Assessment Unit staff, including hiring, training, assigning work, and providing supervision.
Develop knowledge of aging services and resources in Berks County and across Pennsylvania.
Oversee intake calls, including resource inquiries, referrals, level-of-care assessments, and reports of need.
Oversee assessment referrals, processing, scheduling, and compliance with mandatory timeframes.
Track assessment completion for completeness, accuracy, and compliance; review and analyze case records against established standards.
Compile and submit reports.
Monitor employee and unit performance, conduct annual performance evaluations, identify improvement and training needs, and support staff development.
Obtain and maintain certifications for Older Adult Protective Services, Ombudsman, and Assessor Level of Care Credentialing.
Provide backup and support to other units and supervisors as needed.
Maintain confidentiality and ensure HIPAA compliance.
Assist with training programs for agency staff and external agencies and providers to support quality service delivery.
Assist with program outreach and public relations, and provide community education and technical assistance when requested.
Assist in developing unit procedures and guidelines consistent with program regulations and agency policy.
Develop knowledge of laws, rules, and regulations governing the protective services program.
Participate in statewide and regional meetings concerning assessment services.
Ensure program standards and guidelines are met.
Participate in orientation, assigned in-service training, and regularly scheduled supervisory, team, and staff meetings.
Adhere to applicable policies, laws, regulations, codes of ethics, and confidentiality requirements.
Provide support and supervision to staff performing after-hours on-call duties.
Travel to required meetings and trainings and, occasionally, conduct assessment functions and home visits.