Aging Care Management Supervisor 1

Dauphin County•Harrisburg, PA

About The Position

This full-time, day-shift merit hire position supervises Care Managers and Case Aides who provide care management to Area Agency on Aging clients from the main and/or focal point offices. The supervisor oversees coordination of client services and helps train employees in applicable Agency policies, procedures, and methods, while ensuring compliance with applicable federal, state, and county laws and regulations. Supervision includes case reviews, individual and staff meetings, and joint home visits to ensure adherence to quality assurance standards, Pennsylvania Department of Aging regulations, and Agency policies and procedures. The role also supervises the Family Caregiver Support Program (FCSP), monitors state and federal budgets for expenditure rates and potential waiting-list needs, and assists with developing and coordinating care management, quality assurance, and training activities. The position evaluates staff performance, conducts training, monitors the Unit’s data management activities jointly with the Data Manager, supervises on-call Protective Services workers on a rotating basis and other Care Management staff as needed, and participates in hiring Aging Care Managers and Case Aides. The position works with considerable independence under the supervision of the Aging Care Management Supervisor 3.

Requirements

Three years of experience in public or private social work.
A bachelor’s degree that includes or is supplemented by 12 semester hours of college-level courses in sociology, social welfare, psychology, gerontology, or other related social sciences.
At the time of hire, a valid driver’s license and positive driving record, favorable criminal background check, child abuse and FBI clearances, and favorable references are required.
Proof of a valid Pennsylvania driver’s license must be provided within 60 days from the date of hire. An alternative form of identification will be accepted if the applicant is not eligible for a Pennsylvania driver’s license under 67 PA. Code § 83 and driving is not an essential function of the position.

Responsibilities

Supervise Care Managers and Case Aides providing care management to Area Agency on Aging clients.
Oversee coordination of client services.
Train employees in applicable Agency policies, procedures, and methods.
Ensure compliance with applicable federal, state, and county laws and regulations.
Conduct case reviews, individual meetings, staff meetings, and joint home visits to support quality assurance and compliance with Pennsylvania Department of Aging regulations and Agency policies and procedures.
Supervise the Family Caregiver Support Program (FCSP).
Monitor state and federal budgets for expenditure rates and determine whether a waiting list is needed.
Assist in developing and coordinating care management, quality assurance, and training activities.
Evaluate and develop staff performance.
Perform staff training activities.
Monitor the appropriateness, adequacy, and accuracy of Unit data management activities jointly with the Data Manager.
Supervise on-call Protective Services workers on a rotating basis and other Care Management staff as needed.
Participate in hiring Aging Care Managers and Case Aides.