Care Liaison Manager

Compassus•Olympia, WA

7d•$106,490 - $140,683

About The Position

The Care Liaison Manager connects Providence hospital systems with Home Health and Hospice teams to coordinate care, maintain strong relationships, support staff, and advance value-based care goals. In connection with the JV’s Value-Based Enterprise (VBE) care coordination agreement, this role leads implementation of care coordination activities for Home and Community Care service lines across an assigned geographic territory. The manager develops and implements a collective market strategy in collaboration with hospital, ministry, and JV leaders, representing the continuum of services and providing primary connectivity between Providence hospitals and the JV’s Home Health and Hospice service lines. The role establishes and sustains relationships within hospital systems, promotes alignment around shared VBE goals, and participates in operational management and improvement meetings to maintain a strong understanding of service-line operations. It leads collaborative discussions with hospital leadership and supports operational strategies that improve care coordination and advance value-based objectives. The manager also oversees and trains clinical liaison and CTA staff, supports collaboration among operations, clinical services, and shared services, and coordinates services across applicable PHS regions and care settings, including acute care, physician/ambulatory care, and Providence Health Plan. This position requires a current, active, unrestricted professional license or certification in an appropriate discipline: Registered Nurse, Physical Therapist, Occupational Therapist, or Master of Social Work. The role requires some travel and involves the physical and environmental demands described in the posting, including routine use of standard clinical equipment and possible exposure to bodily fluids and infectious diseases.

Requirements

Current, active, unrestricted licensure as a Registered Nurse, Physical Therapist, Occupational Therapist, or Master of Social Work, in accordance with applicable state licensing requirements.
Current state professional license or certification appropriate to the discipline, required upon hire.
At least 3 years of complex healthcare business project management experience.
Ability to perform mathematical calculations involving whole numbers, fractions, decimals, rates, ratios, and percentages.
Ability to read and interpret business and professional publications, technical procedures, and governmental regulations; write reports, business correspondence, and procedure manuals; and present information effectively.
Strong written and verbal communication skills in English, interpersonal skills, and customer-service skills.
Ability to work independently and collaboratively, identify and solve problems, and motivate team members.
Ability to proactively identify improvements to care programs, processes, and systems; remain organized, thorough, and detail-oriented; and manage multiple projects and deadlines using sound judgment.
Ability to exercise discretion, sensitivity, tact, and respect for confidentiality.
Ability to adapt to varied, fast-paced, and flexible assignments and ongoing business needs.
Ability to travel as required.
Ability to meet the physical demands of the role, including regular standing, walking, and manual dexterity; lifting and moving objects up to 50 pounds; and the stated visual acuity requirements.
Ability to work in a healthcare setting where exposure to bodily fluids and infectious diseases may occur and to use standard clinical equipment and tools.

Nice To Haves

Master’s degree in a clinical discipline, business, health administration, or another related area.
At least 3 years of documented success managing healthcare teams, business development, or program management.
Previous business development experience in the state healthcare marketplace.
Previous experience collaborating directly with healthcare executives and decision makers, physicians, hospital discharge planners, and other healthcare providers.

Responsibilities

Participate in developing and lead implementation of strategic and tactical care coordination, service enhancement, and growth plans for each applicable service line in the assigned geographic area.
Increase appropriate patient referrals and admissions while promoting collaboration and excellent care coordination between Providence hospitals and JV Home Health and Hospice agencies.
Ensure growth-focused operational direction and ministry leader participation in growth-focused activities.
Maintain a supporting relationship between local ministry leaders and JV leaders, and implement a collective care coordination market strategy.
Promote collaboration and alignment around established shared goals.
Develop and maintain substantial knowledge of JV Home Health and Hospice operations through participation in operational management meetings and improvement efforts for ministries in the territory.
Cultivate and maintain working relationships with non-Providence affiliates in assigned regions, including Swedish and Kadlec.
Provide leadership, oversight, and training for clinical liaison and CTA staff.
Facilitate collaboration among operations, clinical services, and shared services.
Lead coordination of services across applicable PHS regions and settings, including acute care, physician/ambulatory care, and Providence Health Plan.
Engage hospital and JV leaders, lead collaborative discussions with hospital leadership, and support operational strategies that advance VBE care coordination goals.
Honor the organization's mission, values, vision, promise, Code of Conduct, policies, and standards.
Maintain essential competencies for direct patient care roles, as applicable.