Care Transition Liaison

Diversicare of Sedgwick•Sedgwick, KS

11d

About The Position

The Care Transition Liaison develops key relationships with hospitals, physicians, and other assigned accounts to support business growth. The role manages external sales and marketing functions to encourage appropriate referrals and admissions and to facilitate smooth patient and resident transitions. It works with referral sources and Center teams to assess patient needs against the Center’s clinical capabilities, educate customers about services and care options, and help provide a positive experience while reducing unnecessary rehospitalizations. The liaison also develops account assignments in key market segments and maintains relationships with decision-makers, influencers, and other contacts. The position is primarily external, with limited internal responsibilities, and involves marketing in the Center and surrounding community. It requires effective communication and tact when working with customers, families, residents, colleagues, and outside contacts; the ability to handle emotionally difficult situations; and an understanding of financial options for Skilled Nursing coverage. The role may access protected health information and must comply with HIPPA as stated in the posting.

Requirements

Five years of sales experience in the healthcare industry; long-term care experience is preferred.
Adequate computer skills for data entry, reports, and communication.
Ability to work with individuals at all levels within the organization and with outside contacts.
Ability to communicate effectively with customers, exercise tact and poise, and occasionally overcome language barriers.
Ability to understand and apply marketing principles and procedures.
Compassion and ability to handle emotional situations appropriately.
Ability to work under a certain amount of stress.

Nice To Haves

Bachelor’s degree preferred.
Healthcare sales experience in long-term care preferred.

Responsibilities

Develop key relationships within assigned Key Accounts and manage external aspects of patient and resident transitions.
Communicate with customers to determine services and care that best meet their needs, providing the right care in the right place at the right time.
Collaborate with referral sources and Center teams to assess patient needs for compatibility with Center clinical capabilities.
Educate customers and understand their expectations to provide a positive experience, meet or exceed expectations, and help reduce unnecessary rehospitalization.
Help facilitate smooth patient and resident transitions.
Develop and manage account assignments in key market segments as determined with the sales manager, including physician groups, hospitals, Assisted Living, Independent Living, Home Health, and community contacts.
Collaborate with referral sources and team members to facilitate open communication.
Develop and maintain strong relationships with decision-makers, decision influencers, and other appropriate contacts.
Perform other duties as assigned by the Manager.
Work with individuals at all levels within the organization and with outside contacts.
Use computer skills for required data entry, reports, and communication.
Develop or maintain an understanding of financial options for Skilled Nursing coverage to explain options to potential patients, residents, and family members.
Comply with HIPPA when accessing protected health information in residents’ clinical and financial records for job duties.