Care Facilitator

ChenMed•Oakland Park, FL

23h•$14 - $20•Onsite

About The Position

The Care Facilitator is one of the first points of contact for patients and serves as a patient advocate by delivering exceptional customer service. The role checks patients in and out of the medical clinic and provides basic secretarial and administrative support. The successful candidate is committed to superior service and views every interaction as an opportunity to build a trusting relationship with patients. The Care Facilitator supports clinic operations by managing appointments and schedules, maintaining accurate patient information, coordinating referrals and transportation, and communicating with patients and staff. The role also helps ensure patient comfort, confidentiality, and timely service recovery.

Requirements

High school diploma or equivalent education.
At least 1 year of work experience in a medical clinic or similar environment.
Exceptional customer service skills and a passion for serving others.
Working knowledge of medical insurance and/or electronic medical record (EMR) systems.
Knowledge of ChenMed Medical products, services, standards, policies, and procedures.
Skill in operating phones, personal computers, software, and other basic IT systems.
Ability to communicate professionally and courteously with employees, patients, and others.
Attention to detail to ensure accuracy of reports and data.
Strong verbal and written communication skills and listening skills.
Positive and professional attitude.
Proficiency in Microsoft Office Suite, including Excel, Word, and Outlook.
Ability and willingness to travel locally and regionally up to 10% of the time.
Fluency in spoken and written English.

Nice To Haves

Graduation from a nationally accredited Medical Assistant program.
BLS for Healthcare Providers.

Responsibilities

Greet patients and record information while checking them in or out and scheduling appointments.
Conduct lobby checks to ensure the lobby is organized and clean.
Manage PCP and specialist schedules, including ensuring Top 40 patients are scheduled every 13 days.
Use computer equipment and programs to add patient information, print forms, schedule appointments, respond to emails, and generate new-patient packets.
Ensure patient and emergency contact information is accurately documented.
Make “love” calls and mail birthday and greeting cards to patients for special events.
Answer telephones, take detailed and accurate messages, and direct messages to the appropriate individual.
Communicate information about ChenMed clinical personnel to patients and others.
Verify patient insurance by phone or website and collect required copays.
Schedule follow-up and in-house specialist referral appointments when necessary.
Escort patients to exam rooms and ensure their comfort and well-being before leaving.
Act as the PCP’s HEDIS champion by making scheduled patients’ HEDIS needs visible.
Report on hospitalizations, including HITS census and ENS Ping.
Present customer-service surveys at checkout and escalate issues when immediate service recovery is needed.
Participate in daily and weekly huddles to provide patient details.
Regulate and monitor transportation-related matters, including driver and patient lists, medication and grocery deliveries, driver behavioral challenges, and scheduling and coordinating Uber or Lyft rides.
Maintain the confidentiality of patients’ personal information and medical records.
Review patients’ personal and appointment information for completeness and accuracy.
Transmit correspondence by mail, email, or fax.
Perform other duties as assigned or modified at the manager’s discretion.