Care Facilitator

ChenMed•Margate, FL

2d•$14 - $20•Onsite

About The Position

The Care Facilitator is often one of a patient’s first points of contact with ChenMed and serves as a patient advocate by delivering exceptional customer service. The role checks patients in and out of the medical clinic and provides basic secretarial and administrative support. The successful candidate is committed to superior service and treats each interaction as an opportunity to build a trusting relationship with patients. The Care Facilitator supports clinic operations by managing patient information and appointments, communicating with patients and clinical personnel, helping coordinate referrals and transportation, and supporting patient experience and care-quality processes. The role also helps maintain patient confidentiality and accurate records, and performs other duties as assigned or modified at the manager’s discretion.

Requirements

High school diploma or equivalent education required.
At least 1 year of work experience in a medical clinic or similar environment required.
Exceptional customer service skills and passion for serving others.
Working knowledge of medical insurance and/or electronic medical record (EMR) systems.
Knowledge of ChenMed medical products, services, standards, policies, and procedures.
Skill in operating phones, personal computers, software, and other basic IT systems.
Ability to communicate professionally and courteously with employees, patients, and others.
Detail-oriented approach to ensure report and data accuracy.
Outstanding verbal and written communication skills and strong listening skills.
Positive and professional attitude.
Proficiency in Microsoft Office Suite, including Excel, Word, and Outlook.
Ability and willingness to travel locally and regionally up to 10% of the time.
Fluency in spoken and written English.
Flexibility to work evenings, weekends, and/or holidays as needed.

Nice To Haves

Graduation from a nationally accredited Medical Assistant program.
BLS for Healthcare Providers.

Responsibilities

Greet patients and record information while checking them in, checking them out, or scheduling appointments; conduct lobby checks to ensure organization and cleanliness.
Serve as gatekeeper for PCP and specialist schedules, including ensuring Top 40 patients are scheduled every 13 days.
Use computer equipment and programs to enter new-patient information, print forms, schedule appointments, respond to emails, generate new-patient packets, and accurately document patient and emergency contact information.
Conduct “love” calls and mail birthday and greeting cards to patients for special events.
Answer telephones, take detailed and accurate messages, and direct messages to the appropriate individual.
Clearly communicate information about ChenMed clinical personnel to patients and others.
Verify patient insurance by phone or website and collect necessary copays; assist with follow-up and in-house specialist referral appointments as needed.
Escort patients to exam rooms and help ensure their comfort and well-being before leaving.
Act as the PCP’s HEDIS champion by providing visibility into HEDIS needs for scheduled patients; report on hospitalizations, including HITS census and ENS Ping.
Present patients with a customer service survey at checkout and escalate issues when immediate service recovery is needed.
Participate in daily and weekly huddles and provide patient details.
Regulate and monitor transportation-related matters, including driver and patient lists, medication and grocery deliveries, driver behavioral challenges, and scheduling and coordinating Uber or Lyft rides for patients.
Maintain confidentiality of patients’ personal information and medical records.
Review patient and appointment information for completeness and accuracy.
Transmit correspondence by mail, email, or fax.
Perform other duties as assigned and modified at the manager’s discretion.