Care Experience Coordinator - Staffing Coordinator

Aveanna•Englewood, CO

6d•Onsite

About The Position

Aveanna Healthcare is seeking a Care Experience Coordinator to join its team in Englewood, Colorado. The role supports high-quality clinical home care for medically fragile patients by enhancing patient satisfaction and caregiver engagement through caregiver scheduling and optimization. The coordinator manages case assignments, onboarding, payroll coordination, and ongoing communication with caregivers and families to support optimal patient outcomes. The position is primarily office-based, with occasional field responsibilities and home visits. The role participates in an on-call rotation.

Requirements

High school diploma or GED.
Minimum 2 years of experience in staffing, customer service, or operations coordination.
Proficiency in Microsoft Office Suite and comfort with EMR systems.
Ability to participate in an on-call rotation schedule.
Outstanding communication and interpersonal skills.
Strong time-management and organizational capabilities.
Ability to multitask in a high-volume, fast-paced environment.
Creative problem-solving, strategic thinking, and analytical skills.
Ability to maintain professionalism and confidentiality.
Resilience, flexibility, and adaptability to changing priorities and environments.

Nice To Haves

Bachelor’s degree or equivalent relevant experience.
Experience in healthcare staffing or home care agency settings.
Experience with applicant tracking systems and recruiting.
Bilingual ability.

Responsibilities

Develop and maintain weekly caregiver schedules that meet patient care needs and minimize unstaffed shifts.
Coordinate schedule changes proactively with direct care team members and families.
Match clinicians with patients based on skills, experience, and care needs.
Monitor Electronic Visit Verification (EVV) data for regulatory and billing compliance.
Partner with recruiting and sourcing teams to address patient staffing opportunities.
Monitor and improve fill rates so authorized hours and services are fulfilled.
Collaborate with branch leadership on growth opportunities and strategic scheduling and coverage planning.
Re-engage inactive caregivers and foster an employer-of-choice environment.
Partner with the location team to ensure field staff licensing and credential compliance, including re-credentialing.
Serve as the primary contact for families regarding staffing and care experience.
Conduct routine client check-ins, assess satisfaction, and address concerns.
Work with clinicians and location and area leadership to resolve clinical or safety issues.
Process payroll and respond to payroll-related inquiries promptly.
Maintain accurate records of work hours, time-off requests, and payor utilization.
Support new patient referrals and onboarding in collaboration with clinicians.
Follow state and federal labor laws, HIPAA regulations, and company policies.
Support after-hours and on-call operations as part of a rotation schedule.
Participate in location-specific projects, audits, and improvement initiatives.