Care Coordinator Coolidge

Intermountain Centers•Coolidge, AZ

About The Position

The Care Coordinator uses an integrated case management model involving assessment, planning, implementation, and monitoring to manage members’ whole health. The role provides and coordinates services according to member needs and requests, and records services in the Electronic Health Record. The Care Coordinator works with members, their support systems, families, providers, and interdisciplinary teams to support individualized service plans and access to appropriate care and community resources. The position may require transporting members in personal or company vehicles.

Requirements

At least 18 years of age.
One of the following education and experience combinations: a bachelor’s degree in a field related to behavioral health or social work; an associate degree in a related field and two years of related experience; or a high school diploma and four years of behavioral-health-related experience.
DPS Level I fingerprint clearance upon hire and maintained throughout employment.
CPR, First Aid, and AED certification if required, maintained throughout employment.
Current, valid Arizona driver’s license, a 39-month Motor Vehicle Report, and proof of vehicle registration and liability insurance meeting requirements, if required.
Initial current negative TB test result if required; employer provides the test.
Ability and mobility to perform physical de-escalation techniques and pass a physical de-escalation exam.
Ability to stand or sit for prolonged periods and occasionally stoop, bend, kneel, crouch, reach, and twist, and to lift, carry, push, and/or pull a moderate amount of weight.

Responsibilities

Observe members, listen to their concerns, record observations, and document or report behavioral and interaction concerns in clinical records according to policy.
Support the agency’s mission, goals, and management decisions.
Monitor members’ health and safety and signs or symptoms of mental illness, reporting concerns to appropriate staff according to policy.
Demonstrate professionalism and positive role modeling for members, peers, and visitors.
Read, record, and interpret information, including assessments, measures, and diagnostic criteria.
Provide services and coordination based on members’ needs and requests.
Work effectively with members’ support systems and clinical or therapeutic groups.
Advocate and serve as a liaison to help members access resources that support service plan goals.
Participate in individual and team supervision as required or requested.
Identify appropriate providers and facilities across the continuum of care and communicate with interdisciplinary teams to maintain positive working relationships with members, families, and providers.
Collaborate with primary care professionals and interdisciplinary teams to provide individualized assistance in improving and maintaining member care quality.
Maintain and update member records, including assessments and treatment plans.
Develop time-specific, action-oriented individual service plans.
Complete progress notes using appropriate covered-service billing codes and meet engagement and unit expectations.
Complete required training.
Explore community resources and seek alternative options.
Monitor and evaluate the effectiveness of individual service plans.
Follow organizational and HIPAA-related policies, procedures, and controls for access to, protection of, and use of protected health information.
Maintain an approved schedule and acceptable attendance.
Perform physical de-escalation techniques as necessary and take and pass a physical de-escalation exam.
Perform other related duties as assigned or necessary.