Care Coordinator Coolidge

Intermountain Centers•Coolidge, AZ

10d

About The Position

The Care Coordinator uses an integrated case management model encompassing assessment, planning, implementation, and monitoring. The role manages members’ whole health and provides requested or needed services and coordination. Services must be documented in the Electronic Health Record. The position also includes maintaining member records and service plans, coordinating with members’ support systems and interdisciplinary care teams, and helping members access community resources and appropriate care providers.

Requirements

Minimum age of 18.
One of the following education and experience combinations: a bachelor’s degree in a field related to behavioral health or social work; an associate’s degree in a related field and 2 years of related experience; or a high school diploma and 4 years of behavioral-health-related experience.
DPS Level I fingerprint clearance upon hire and maintained throughout employment.
CPR, First Aid, and AED certification if required, maintained throughout employment.
Current, valid Arizona driver’s license, 39-month Motor Vehicle Report, and proof of vehicle registration and liability insurance meeting insurance requirements, if required.
Initial current negative TB test result if required; the employer provides it.
Ability and mobility to perform physical de-escalation techniques and pass a physical de-escalation exam.
Ability to stand or sit for prolonged periods and occasionally stoop, bend, kneel, crouch, reach, and twist; ability to lift, carry, push, and/or pull a moderate amount of weight.

Responsibilities

Observe members, listen to their concerns, and record observations.
Document or report concerns related to members’ behaviors and interactions in clinical records according to policy.
Support the agency’s mission, goals, and management decisions.
Monitor members’ health and safety and signs or symptoms of mental illness, reporting concerns to appropriate staff according to reporting policies.
Demonstrate professionalism and positive role modeling for members, peers, and outside groups or visitors.
Read, record, and interpret information, including assessments, measures, and diagnostic criteria.
Provide services and coordination based on member needs and requests.
Work effectively with members’ support systems and clinical or therapeutic groups.
Advocate and act as a liaison to help members access resources that support service plan goals.
Participate in individual and team supervision as required by licensing, the agency, funding sources, or a supervisor.
Transport members in personal or company vehicles when required.
Identify appropriate providers and facilities across the continuum of care and communicate with interdisciplinary teams to build and maintain positive working relationships with members, families, and providers.
Collaborate with primary care professionals and interdisciplinary teams to provide individualized assistance with improving and maintaining quality member care.
Maintain and update member records, including assessments and treatment plans.
Develop individual service plans that are time-specific and action-oriented.
Complete progress notes using appropriate covered-service billing codes and meet engagement and unit expectations.
Complete training required by licensing, the agency, funding sources, or a supervisor.
Explore community resources to identify alternative options.
Monitor and evaluate the effectiveness of individual service plans.
Follow organizational and HIPAA policies, procedures, and controls regarding access to, protection of, and use of protected health information.
Maintain an approved schedule and acceptable attendance.
Perform physical de-escalation techniques as necessary and take and pass a physical de-escalation exam.
Perform other related duties as assigned or necessary to the general nature of the position.