Care Coordinator (Bilingual Spanish/English)

GEORGIA SPINE & ORTHOPAEDICS • Roswell, GA

1d

About The Position

Our Care Coordinators do more than schedule appointments and send orders; they make a real impact. Every day, behind the scenes, they contribute to the well-being of hundreds of patients in their communities, serving as safety nets and problem-solvers with a true “get it done” attitude. At Georgia Spine Orthopaedics and Neurology, we believe in “Excellence in Care and Service for you and our communities” (Erik Bendiks, M.D.). We are a patient-centered orthopaedic practice dedicated to helping individuals recover from life-changing injuries, and our Care Coordinators are the drivers of that mission. If you believe in forging your own path, are seeking a value-based career, and are a detail-oriented individual, then welcome to a true partnership. As a Care Coordinator, you will oversee and manage a patient’s journey. This role has three main functions: streamlining the patient’s care, quality assurance, and customer service.

Requirements

• Strong willingness and eagerness to learn is valued above direct experience.
• Bachelor’s Degree Preferred; however, candidates with a strong skill set are encouraged to apply.
• Strong Organization and Time Management Skills.
• Proficiency in Microsoft 365 Suite, specifically Excel.
• Strong Communication Skills.
• Integrity and Versatility.
• English Proficiency.
• An excellence-driven mindset.
• Excellent individual contributor and team player.
• Skillful at managing expectations.
• Determined and diplomatic.

Nice To Haves

• Bilingual Spanish/English

Responsibilities

• Absolute agency on your caseload.
• Decrease bottlenecks in the process.
• Provide direct oversight of patients' treatments to ensure efficiency and high-quality care.
• Review all progress notes to ensure adherence to the treatment plan and clinical recommendations.
• Process treatment recommendation orders as needed.
• Act as a liaison between patients, internal/external healthcare providers, and third-party payers.
• Handle patient concerns and improve overall patient satisfaction.
• Excellent phone etiquette.
• Maintain continuity of patient care, ensuring no gaps in treatment.
• Uphold best practices in personal injury healthcare.
• Ensure accuracy of service dates, injury details, and treatment plans alignment.
• Oversee case load efficiency and maintain necessary documentation/reporting.

Benefits

• 6-week training program
• Quarterly performance incentives
• 100% Employer Matched 401K
• Medical, Dental, Vision, and Pet Insurance
• Short-term and long-term disability options
• Paid Time Off (Incremental based on seniority)
• Observance of major federal holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level