Operations Coordinator - Bilingual English/Spanish
About The Position
Imperial Cleaning is hiring an Operations Coordinator (internally titled “Customer Solutions Coordinator”) to serve as the primary point of contact for selected clients and support them from beginning to end. The role works closely with Field Managers and provides operational support across the organization, helping coordinate services, respond to customer needs, and keep client records and systems current. The Operations Coordinator schedules project crews for services, training, and deliveries; coordinates estimates and pricing; creates and closes work orders; processes supply orders and manages supply distribution; and updates client systems for service tracking and billing. The role also addresses customer service and billing complaints, conducts follow-up calls, maintains interaction records, escalates unresolved grievances, prepares contracts and service-related records, and recommends process improvements. The position manages project budgets and reviews variances weekly, collects and provides reports to clients, and reports to the assigned Account Manager and Management. Other tasks may be assigned by management. The position is based at Imperial Cleaning’s location at 151 Dixon Ave, Amityville, described as an upscale professional building within walking distance of the train station and town.
Requirements
- A two-year degree is required.
- Bilingual English-Spanish proficiency is required.
- Detail-oriented, with strong written and verbal communication skills, including email and phone communication.
- Results-oriented, with the ability to resolve challenges and emergencies at a moment’s notice.
- Able to handle multiple projects at a time.
- Customer-focused, with a can-do approach to problem-solving.
- Basic knowledge of computer applications and software applications.
- Must be at least 18 years of age.
Nice To Haves
- A four-year degree is a plus.
Responsibilities
- Serve as the primary point of contact for selected clients and support them from beginning to end.
- Work daily with Field Managers on requests and issues.
- Provide operations support to all departments within the organization.
- Schedule project crews for services, training, and deliveries.
- Coordinate estimates and provide pricing to clients.
- Create and close work orders for Regional spreadsheets and Project Crew schedules.
- Resolve customer service or billing complaints and conduct daily customer calls and follow-ups on complaints.
- Maintain records of customer interactions, transactions, complaints, inquiries, comments, and actions taken.
- Process supply orders, enter and close them in the system, and manage distribution of supplies to assigned clients.
- Update client systems to track and bill services performed.
- Refer unresolved customer grievances to designated departments for further investigation.
- Complete contract forms, prepare change-of-address records, and issue service discontinuance orders.
- Identify and recommend improvements to processes, service methods, and procedures.
- Manage project budgets and review and correct variances weekly.
- Collect, update, and provide required reports to clients.
- Provide reports to the assigned Account Manager and Management.
- Perform other tasks assigned by management.
Benefits
- Competitive compensation packages
- A variety of benefits (specific benefits are not listed)
- A safe, respectful, and professional working environment
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What This Job Offers
Job Type
Full-time
Education Level
Associate degree
