Care Coordinator - Ellis County (The Heights)

NORTH TEXAS BEHAVIORAL HEALTH AUTHORITY•Midlothian, TX

41d•$55,000 - $60,000•Hybrid

About The Position

North Texas Behavioral Health Authority (NTBHA) is seeking a passionate individual to join their team as a Care Coordinator in Ellis County (The Heights). This role is crucial in developing a collaborative system of care for individuals with mental health concerns, substance use disorders, and serious emotional disturbances. The Care Coordinator will provide timely, trauma-informed, person-centered, recovery- and resilience-oriented services to prevent decompensation and relapse. This position is based out of the Heights Domestic Violence Shelter and involves screenings, assessments, crisis follow-up, and transitional services to connect individuals with appropriate care. The role requires strong organizational and clinical skills to ensure continuity of care and provide referral and resource solutions across NTBHA and community stakeholders. Care Coordinators actively participate in staffing, collaborate with various agencies, and provide skills training and case management to reduce risks related to recidivism, hospitalization, and homelessness. This position requires flexibility in scheduling, including non-traditional days/hours, potential after-hours availability, and some weekends. Travel is required within the NTBHA Catchment area (Dallas, Ellis, Hunt, Kaufman, Navarro & Rockwall Counties) for field visits, meetings, and other business needs. A valid driver's license, reliable transportation, and car insurance are mandatory.

Requirements

Bachelor’s degree in psychology, social work, or a related behavioral health field.
One or more years of direct care experience working with individuals with serious mental illness and/or substance use disorders.
Experience participating as part of a treatment team that develops and monitors treatment plans for individuals with chronic and serious mental illness.
Current knowledge of community resources, providers, and social supports for homeless and indigent populations within the NTBHA service area.
Must possess and maintain a valid driver’s license.
Must maintain a clear background record as required for healthcare organizations under state and federal contracts.
Ability to work on and have knowledge of a PC (personal computer).
Possesses advanced Microsoft Office skills, including Outlook, Word, Excel, and PowerPoint, with the ability to learn company-specific applications and software.

Nice To Haves

Master’s degree is preferred.
Preference given to experience in psychiatric crisis service settings.
Understanding of and experience with HHSC programming and systems preferred, including Texas Resilience and Recovery, CMBHS, and CARE.

Responsibilities

Provide timely intervention at the least restrictive level of care through comprehensive, trauma-informed, person-centered, recovery- and resilience-oriented services.
Ensure continuity of care and provide referral and resource solutions across intersystem and interdepartmental processes within NTBHA and community stakeholders.
Conduct screenings and assessments, crisis follow-up, and transitional services to connect individuals with mental illness and/or co-occurring disorders to appropriate care.
Prevent re-emerging crises and address barriers to treatment.
Actively participate in staffing's to determine appropriate treatment options.
Collaborate effectively with internal departments, law enforcement, state and local hospitals, and community agencies and organizations.
Provide skills training and case management focused on reducing risks related to recidivism, hospitalization, and/or homelessness.
Perform daily, weekly, and monthly tasks supporting referrals, documentation, and reporting.
Work autonomously and make decisions consistent with applicable rules, regulations, policies, and procedures.
Create, analyze, prepare, and maintain records, files, documents, reports, and correspondence.
Identify problems, facilitate solutions, and demonstrate knowledge of community resources, local indigent behavioral health systems, service coordination principles, standards, and program policies and procedures.
Communicate effectively and use strong interpersonal skills to convey ideas and complex concepts to individuals from diverse cultural and socioeconomic backgrounds, both orally and in writing.
Work constructively and collaboratively with other professionals and staff, community representatives, individuals with disabilities, and family members.
Foster positive, effective working relationships with inter-agency and intra-agency team members, encouraging collaboration across organizational lines.
Respect diverse viewpoints and contribute to maintaining an environment of professionalism, tolerance, civility, and acceptance for all employees, patients, and visitors.
Provide trauma-informed, resilience-oriented care with cultural humility.
Assess client needs and link them appropriately with community and provider resources.
Perform additional duties and projects as assigned to meet business needs.