Care Coordinator – Howard County

Griswold Home Care for Howard County, Maryland • Ellicott City, MD

2d • Onsite

About The Position

Griswold Home Care for Howard County is hiring a full-time, on-site Care Coordinator to manage client intake, caregiver scheduling, and client and family relations for its home care agency serving older adults. The Care Coordinator connects clients and caregivers by building relationships, understanding care needs, and matching clients with caregivers who are a fit for their skills, availability, location, and personality.

The role includes ongoing client and caregiver support, onboarding new clients, following up on digital leads, maintaining compliant client files, coordinating caregiver coverage, and assisting with scheduling required RN assessments and quarterly care-plan briefings. The position is fast-paced and people-centered; schedules can change quickly, and some coverage needs are urgent. The coordinator may occasionally provide after-hours support and direct hands-on care when a caregiver calls out and no replacement is available.

The position is based on-site in Ellicott City, Maryland, and reports to the Agency Director of Howard County. The coordinator also works with other Griswold agencies in the region to share and adopt best practices. The role offers a stated annual salary range of $43,680–$54,080 based on experience and qualifications, plus performance-based bonuses and benefits.

Requirements

• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office and comfort learning scheduling and care management software.
• Professional phone manner and high emotional intelligence.
• Valid driver's license and reliable transportation during work hours.
• Ability to pass a criminal background check in accordance with Maryland regulations.
• Current CPR certification.
• Clear PPD (tuberculosis) test.
• Ability to lift 50 pounds or more, with or without reasonable accommodation.
• Ability to complete required Maryland state training for Residential Service Agency staff after hire.
• Creative problem-solving ability, strong organization and attention to detail, flexibility, time management, initiative, follow-through, and a positive, professional approach to teamwork and independent work.
• Availability for occasional evening or weekend hours as needed.

Nice To Haves

• Previous experience in home care, human services, healthcare, or a similar field.
• An associate degree in human services or a related field.
• Experience in administration, logistics, medical, or personnel roles.

Responsibilities

• Build relationships with clients and families, understand their needs, and match them with appropriate caregivers.
• Develop relationships with caregivers and match them with assignments suited to their skills to support retention.
• Conduct weekly client check-ins by phone, text, email, and in-person visits to assess satisfaction.
• Provide welcoming and thorough onboarding for new clients.
• Follow up on digital leads using the agency's 8-touch process.
• Maintain client files in compliance with Maryland Department of Health requirements.
• Provide occasional after-hours support to clients and caregivers.
• Occasionally provide direct hands-on client care when a caregiver calls out and no replacement is available.
• Match caregivers to clients based on care needs, skills, availability, location, and personality.
• Coordinate with recruiting and retention staff about coverage gaps and client needs.
• Fill caregiver call-outs and open shifts quickly, including urgent same-day coverage.
• Balance coverage and caregiver hours, monitor overtime, and promote consistent coverage while controlling expenses.
• Participate in caregiver orientation and ensure each new caregiver leaves with a shift assigned.
• Assist the agency RN with scheduling Maryland-required initial and quarterly assessments.
• Brief each client and family on the care plan quarterly.

Benefits

• Performance-based bonuses up to $7,200 annually, paid through monthly, quarterly, and annual incentives.
• Weekly pay.
• Health, dental, and vision insurance.
• Ancillary health benefits.
• Company-paid life insurance.
• 401(k) with company match.
• Paid time off and sick leave.
• Holiday pay.
• Tuition reimbursement and scholarship opportunities through the Jean Griswold Scholarship Foundation.
• Ongoing training and professional development, including company-paid Certified Senior Advisor and/or Certified Dementia Practitioner certification.
• Opportunities for career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed