Care Coordinator – Howard County

Griswold Home Care for Howard County, Maryland•Ellicott City, MD

3d•$43,680 - $54,080•Onsite

About The Position

Griswold Home Care for Howard County is hiring a full-time, on-site Care Coordinator to manage client intake, caregiver scheduling, and client and family relations for its growing home care agency serving older adults. The role connects clients and caregivers by building care teams, matching caregivers to client needs, and supporting positive care experiences. The position is based in Ellicott City, Maryland, and works Monday through Friday, 8:00 AM to 4:00 PM. It is fast-paced and people-centered, with changing schedules, occasional urgent coverage needs, and occasional after-hours on-call support. The Care Coordinator reports to the Agency Director of Howard County and collaborates with other Griswold agencies in the region to share and adopt best practices. The role includes occasional direct, hands-on client care when a caregiver calls out and no replacement is available. Candidates must have a valid driver's license and reliable transportation during work hours, current CPR certification, and a clear tuberculosis (PPD) test; they must also pass a criminal background check under Maryland regulations and complete required Maryland state training for Residential Service Agency staff after hire. The position requires the ability to lift 50 pounds or more, with or without reasonable accommodation. The salary range is $43,680–$54,080 annually, based on experience and qualifications, with performance-based bonuses of up to $7,200 annually. Benefits include weekly pay, health, dental, and vision insurance, ancillary health benefits, company-paid life insurance, a 401(k) with company match, paid time off and sick leave, holiday pay, tuition reimbursement and scholarship opportunities, and ongoing training and professional development.

Requirements

Excellent verbal and written communication skills.
Proficiency with Microsoft Office and comfort learning scheduling and care management software.
Professional phone manner and high emotional intelligence.
Valid driver's license and reliable transportation during work hours.
Must pass a criminal background check in accordance with Maryland regulations.
Current CPR certification required.
Clear PPD (tuberculosis) test required.
Ability to lift 50 pounds or more, with or without reasonable accommodation.
Must complete required Maryland state training for Residential Service Agency staff after hire.
Creative problem-solving abilities; strong organization, attention to detail, time management, flexibility, initiative, and follow-through; positive and professional teamwork, with ability to work independently.
Available for occasional evening or weekend hours as needed.

Nice To Haves

Previous experience in home care, human services, healthcare, or a similar field is preferred but not required.
An associate degree in human services or a related field is preferred but not required.
Experience in administration, logistics, medical, or personnel roles is valued.

Responsibilities

Build relationships with clients and families, understand their needs, and match them with appropriate caregivers.
Develop relationships with caregivers and match them with assignments suited to their skills, supporting retention.
Conduct weekly client check-ins by phone, text, email, and in-person visits to assess satisfaction.
Create welcoming and thorough onboarding experiences for new clients.
Follow up on digital leads using the company's 8-touch process.
Maintain compliant client files as directed by the Maryland Department of Health.
Provide occasional after-hours support to clients and caregivers.
Provide direct, hands-on care occasionally when a caregiver calls out and no replacement is available.
Match caregivers to clients based on care needs, skills, availability, location, and personality; coordinate with the recruiting and retention team about coverage gaps and client needs.
Fill caregiver call-outs and open shifts promptly, including urgent same-day coverage.
Balance coverage and caregiver hours, monitor overtime, and support consistent and cost-conscious coverage.
Participate in caregiver orientation and ensure each new caregiver leaves with a shift assigned.
Assist the agency RN with scheduling Maryland-required initial and quarterly RN assessments, and brief clients and families on the care plan quarterly.

Benefits

Performance-based bonuses up to $7,200 annually, paid through monthly, quarterly, and annual incentives.
Weekly pay.
Health insurance.
Dental insurance.
Vision insurance.
Ancillary health benefits.
Company-paid life insurance.
401(k) with company match.
Paid time off and sick leave.
Holiday pay.
Tuition reimbursement and scholarship opportunities through the Jean Griswold Scholarship Foundation.
Ongoing training and professional development, including company-paid Certified Senior Advisor and/or Certified Dementia Practitioner certification.
Opportunities for career growth.