Care Coordinator- Hoboken

Spear Physical and Occupational Therapy • Hoboken, NJ

10d • Onsite

About The Position

Spear Physical and Occupational Therapy is seeking a Care Coordinator to join its Hoboken, New Jersey clinic. The role supports patient care by welcoming patients, helping them feel valued, and managing the flow of appointments. Care Coordinators guide patients through the out-of-network experience, deliver five-star customer service, and respond to phone calls and emails within two hours whenever possible and always within 24 hours. The clinic values a collaborative spirit to support patients and team members.

The position calls for a hospitable, team-oriented person with customer service experience, strong communication and multitasking skills, attention to detail, and a willingness to grow. A bachelor's degree is preferred but not required. The listed pay is $17 per hour.

Requirements

• Previous customer service experience.
• Hospitable, welcoming, and team-oriented approach.
• Strong communication skills and ability to multitask.
• Strong attention to detail and willingness to grow.
• Manual dexterity to use office equipment and make written notations.
• Ability to use a computer keyboard for 90% of each workday.
• Hearing acuity to communicate over the telephone.
• Visual acuity to read information on a computer screen.
• Ability to sit, stand, and walk for extended periods.
• Ability to occasionally lift 10 pounds from floor to waist.

Nice To Haves

• Bachelor of Arts or Bachelor of Science degree preferred, but not required.
• Passion for hospitality and customer service.
• Self-motivation and willingness to go above and beyond.
• Enjoyment of seeking opportunities to make an impact and connect with people.
• Proactive, collaborative, team-oriented attitude.
• Ability to celebrate wins and learn from losses with patients, colleagues, and surrounding communities.
• Resonance with SPEAR-IT values: Service, Passion, Empathy, Accountability, Respect, Impact, and Teamwork.

Responsibilities

• Welcome patients entering the clinic and help them feel valued.
• Control the flow of appointments to support patient care.
• Guide patients through the out-of-network experience.
• Provide five-star customer service.
• Respond to phone calls and emails within two hours whenever possible and always within 24 hours.
• Collaborate with the team to ensure patients and colleagues receive the care and support they need.

Benefits

• One Medical paid membership.
• Mental health benefits, including paid time off and support services through Journey Live and an employer-sponsored EAP program.
• Medical, dental, and vision benefits.
• Commuter FSA plan with pretax savings for travel to and from work.
• 401(k) Safe Harbor matching contribution: 100% of the first 3% of annual compensation plus 50% of the next 2%, up to 4% of annual compensation.
• Generous paid time, including PTO, floating holidays, company holidays, and mental health time.
• Employee discounts on entertainment, travel, fitness, insurance plans, and other offerings.
• Gym membership discounts with Blink and Crunch Fitness.
• Company events, including an annual summer picnic and holiday awards celebration.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed