Care Coordinator- Hoboken

Spear Physical and Occupational Therapy • Hoboken, NJ

9d • Onsite

About The Position

Spear Physical and Occupational Therapy is seeking a Care Coordinator for its Hoboken clinic in New Jersey. The role supports patient care by welcoming patients, helping them feel valued, and managing the flow of appointments. Care Coordinators guide patients through the practice’s out-of-network experience and provide five-star customer service. They are expected to respond to phone calls and emails within two hours whenever possible and no later than 24 hours. The role calls for a collaborative, hospitable, detail-oriented team member who is interested in growing and making a positive daily impact. The listed pay is $17 per hour.

Requirements

• Previous customer service experience.
• Hospitable, welcoming, and team-oriented demeanor.
• Strong communication skills and ability to multitask.
• Strong attention to detail.
• Willingness to grow.
• Manual dexterity to manipulate office equipment and make written notations.
• Ability to use a computer keyboard for 90% of each workday.
• Hearing acuity to communicate over the telephone.
• Visual acuity to read information on a computer screen.
• Ability to sit, stand, and walk for extended periods.
• Ability to occasionally lift 10 pounds from floor to waist.

Nice To Haves

• BA or BS degree preferred, but not required.
• Passion for hospitality and customer service.
• Self-motivation and willingness to go above and beyond.
• Enjoyment of finding opportunities to make an impact and connect with people.
• Proactive, collaborative, team-oriented attitude.
• Ability to celebrate wins and learn from losses with patients, colleagues, and surrounding communities.
• Resonance with SPEAR-IT values: Service, Passion, Empathy, Accountability, Respect, Impact, and Teamwork.

Responsibilities

• Welcome patients entering the clinic and help them feel valued.
• Manage the flow of appointments.
• Guide patients through the out-of-network experience.
• Respond to phone calls and emails within two hours whenever possible and within 24 hours at the latest.
• Provide five-star customer service.
• Collaborate with colleagues to support patients and team members.

Benefits

• One Medical paid membership.
• Mental health benefits, including paid time off and support services through Journey Live and an employer-sponsored EAP program.
• Medical, dental, and vision benefits.
• Commuter FSA plan and pretax commuter savings plans.
• 401(k) Safe Harbor match: 100% of the first 3% of annual compensation plus 50% of the next 2%, up to a 4% total company match.
• Generous paid time off, floating holidays, company holidays, and mental health time.
• Discounted entertainment, travel, fitness, and insurance plans.
• Gym membership discounts with Blink and Crunch Fitness.
• Company events, including an annual summer picnic and holiday awards celebration.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed