Care Coordinator, Experienced (DaVita IKC)

DaVita Kidney Care • 01556 - Indiana Remote, IN

23h • $20 - $28

About The Position

DaVita IKC, a strategic business initiative of DaVita, provides integrated care management to patients with kidney disease across the United States. The Care Coordinator works with providers and VillageHealth Nurses to support and communicate with Chronic Kidney Disease (CKD) patients, serving as a single point of contact to coordinate resources for VillageHealth CKD patients. The role includes contacting patients and providers, coordinating appointments and referrals, following up on patient needs and hospitalizations, and helping maintain a smooth continuum of care.

Requirements

• High school diploma or equivalent.
• At least two years of experience in a professional office environment.
• Intermediate proficiency in MS Word, Excel, PowerPoint, and Outlook.
• Excellent verbal and written communication skills.
• Ability to handle confidential information and issues with discretion and judgment.

Responsibilities

• Make outbound calls to patients to understand their clinical needs and connect them with appropriate resources.
• Make outbound calls to providers to schedule patient appointments or follow up on care.
• Answer inbound calls from patients, providers, and Village resources as necessary.
• Follow up with patients to ensure their needs are met and schedule future check-ins.
• Coordinate with clinical resources and providers to ensure a smooth continuum of care.
• Monitor patient hospitalizations and follow up as necessary with a VillageHealth Nurse (VHN).
• Notify patients of appointment locations and times as needed.
• Provide patients with educational materials and send letters to primary care physicians, nephrologists, and specialists for new enrollments or appointments.
• Assist with the referral process.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage.
• 401(k) match.
• Paid time off and PTO cash out.
• Family resources and EAP counseling sessions.
• Access to Headspace.
• Backup child and elder care.
• Maternity and paternity leave.
• Professional development programs and on-demand virtual leadership and development courses.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED