Care Coordinator (Future Opportunity)

Mae Health•New York, NY

5d•$32 - $38•Remote

About The Position

Mae Health is building a pipeline of qualified Care Coordinators for future opportunities supporting members across its Medicaid health plan partnerships. The role helps members navigate healthcare needs, address barriers to care, and access clinical and community resources throughout their maternal health journey. Care Coordinators conduct comprehensive needs assessments, coordinate care plans and referrals, maintain accurate documentation, and liaise among members, Mae's internal teams, and partner care management teams. This posting is for future opportunities and does not represent a currently approved open position; applying or joining the talent pool does not guarantee an interview, offer, start date, extension, or transition to regular employment. The role calls for compassionate, culturally responsive communication, sound judgment, strong organization, and the ability to manage multiple member needs while maintaining outreach and follow-through. Expected work includes at least 50 daily outreach attempts by telephone, text, and email, timely documentation, appropriate referral follow-up, and escalation of high-risk situations through established procedures. The position is a full-time, 40-hour-per-week W-2 temporary assignment, Monday through Friday, and fully remote within Mae-approved U.S. hiring states. Flexible scheduling may be available, and occasional evening hours may be required. Assignment duration and any extension will be confirmed when an approved position becomes available; extensions or regular employment are not guaranteed. A reliable internet connection and private workspace suitable for confidential member conversations are required.

Requirements

3–5 years of experience in social work, nursing, healthcare, care coordination, or a related field.
Knowledge of care coordination, referral management, and community or public assistance resources.
Experience building relationships with patients, members, clients, or healthcare partners.
Strong organizational skills and the ability to manage competing priorities.
Excellent written and verbal communication skills.
Comfort conducting frequent telephone outreach and maintaining accurate electronic records.
Proficiency with digital systems used for communication, documentation, and care coordination.
Ability to work independently and collaboratively in a remote environment.
Reliable internet access and a private workspace suitable for confidential member conversations.

Nice To Haves

Experience supporting Medicaid populations or health plan members.
Background in maternal health, community health, or social services.
Experience working with doulas, birth workers, or community-based maternal health programs.
Additional language proficiency relevant to the populations Mae serves.

Responsibilities

Conduct comprehensive member needs assessments covering physical, medical, behavioral, psychosocial, environmental, and financial factors.
Identify barriers to care and connect members with appropriate healthcare services, community programs, and available resources.
Support members in actively participating in healthcare decisions with their providers.
Coordinate care plans, referrals, and follow-up activities with payer care management teams.
Identify and escalate high-risk factors, unmet needs, and quality-of-care concerns through established channels.
Build trusted relationships with members through compassionate, culturally responsive communication.
Use motivational communication techniques to encourage member participation and follow-through.
Conduct outreach by telephone, text, and email, with a minimum of 50 outreach attempts per day.
Accurately document assessments, outreach activities, referrals, and member interactions in designated systems.
Maintain consistent communication with members and relevant care partners.
Serve as a liaison between members, Mae's internal teams, and external healthcare partners.
Coordinate across multiple workstreams and member populations while managing priorities effectively.
Identify recurring barriers to care and recommend opportunities to improve the member experience.
Collaborate with colleagues to ensure a coordinated, member-centered approach to care.
Manage referrals and follow-up activities appropriately, maintain timely documentation, and make consistent progress toward member engagement and operational goals.