Care Coordinator (Future Opportunity)

Mae Health•New York, NY

21h•Remote

About The Position

Mae Health is building a pipeline of Care Coordinators to support members across its Medicaid health plan partnerships. The role helps mothers, babies, and families navigate healthcare services, address barriers to care, connect with clinical and community resources, and receive support throughout their maternal health journey. This is a future-opportunity posting and does not represent a currently approved open position; assignment duration and any potential extension will be confirmed if an approved position becomes available, and extension or transition to regular employment is not guaranteed. Care Coordinators conduct comprehensive needs assessments; coordinate care plans, referrals, and follow-up with payer care management teams; maintain accurate documentation; and liaise among members, Mae teams, and external partners. They build trusted relationships through compassionate, culturally responsive communication, encourage member participation, and escalate high-risk factors and care concerns. The role requires balancing member support with consistent outreach, timely coordination, accurate records, and operational goals. The position is a full-time, 40-hour-per-week W-2 temporary role, fully remote within Mae-approved U.S. hiring states. The schedule is Monday through Friday, with flexible scheduling potentially available and occasional evening hours possibly required. Compensation is $32.00–$38.00 per hour, depending on experience and qualifications. The employee must have reliable internet access and a private workspace suitable for confidential member conversations.

Requirements

3–5 years of experience in social work, nursing, healthcare, care coordination, or a related field.
Knowledge of care coordination, referral management, and community or public assistance resources.
Experience building relationships with patients, members, clients, or healthcare partners.
Strong organizational skills and ability to manage competing priorities.
Excellent written and verbal communication skills.
Comfort conducting frequent telephone outreach and maintaining accurate electronic records.
Proficiency with digital systems used for communication, documentation, and care coordination.
Ability to work independently and collaboratively in a remote environment.

Nice To Haves

Experience supporting Medicaid populations or health plan members.
Background in maternal health, community health, or social services.
Experience working with doulas, birth workers, or community-based maternal health programs.
Additional language proficiency relevant to the populations Mae serves.

Responsibilities

Conduct comprehensive member needs assessments covering physical, medical, behavioral, psychosocial, environmental, and financial factors.
Identify barriers to care and connect members with healthcare services, community programs, and available resources.
Support members in actively participating in healthcare decisions with their providers.
Coordinate care plans, referrals, and follow-up activities with payer care management teams.
Identify and escalate high-risk factors, unmet needs, and quality-of-care concerns through established channels.
Build trusted relationships with members using compassionate, culturally responsive communication and motivational communication techniques.
Conduct member outreach by telephone, text, and email; complete at least 50 outreach attempts per day through a combination of these channels.
Accurately and promptly document assessments, outreach, referrals, member interactions, and care coordination activities in designated systems.
Maintain consistent communication with members and relevant care partners.
Act as a liaison between members, Mae's internal teams, and external healthcare partners.
Coordinate across multiple workstreams and member populations while managing priorities effectively.
Identify recurring barriers to care and recommend opportunities to improve the member experience.
Collaborate with colleagues to support coordinated, member-centered care.
Manage referrals and follow-up appropriately, build positive relationships with care management partners, and make consistent progress toward engagement and operational goals.