Care Coordinator (Bilingual Spanish/English)

Georgia Spine & Orthopedics•Roswell, GA

1d•Onsite

About The Position

Are you looking for a career path that drives you and gives you purpose? Our Care Coordinators do more than schedule appointments and send orders; they make a real impact. Every day, behind the scenes, they contribute to the well-being of hundreds of patients in their communities, serving as safety nets and problem-solvers with a true “get it done” attitude. At Georgia Spine Orthopaedics and Neurology, we believe in “Excellence in Care and Service for you and our communities” (Erik Bendiks, M.D.). We are a patient-centered orthopaedic practice dedicated to helping individuals recover from life-changing injuries, and our Care Coordinators are the drivers of that mission. If you believe in forging your own path, are seeking a value-based career, and are a detail-oriented individual, then welcome to a true partnership. As a Care Coordinator, you will oversee and manage a patient’s journey. This role has three main functions: streamlining the patient’s care, quality assurance, and customer service.

Requirements

Bilingual Spanish/English
Strong willingness and eagerness to learn is valued above direct experience.
Bachelor’s Degree Preferred; however, candidates with a strong skill set are encouraged to apply.
Strong Organization and Time Management Skills.
Proficiency in Microsoft 365 Suite, specifically Excel.
Strong Communication Skills.
Integrity and Versatility.
English Proficiency.
An excellence-driven mindset.
Excellent individual contributor and team player.
Skillful at managing expectations.
Determined and diplomatic.

Responsibilities

Best Care Coordination Practices
Quality assurance: Absolute agency on your caseload. Decrease bottlenecks in the process. Provide direct oversight of patients' treatments to ensure efficiency and high-quality care. Review all progress notes to ensure adherence to the treatment plan and clinical recommendations.
Streamlining the patient’s care: Process treatment recommendation orders as needed. Act as a liaison between patients, internal/external healthcare providers, and third-party payers. Handle patient concerns and improve overall patient satisfaction. Excellent phone etiquette. Maintain continuity of patient care, ensuring no gaps in treatment.
Customer Service: Uphold best practices in personal injury healthcare. Ensure accuracy of service dates, injury details, and treatment plans alignment. Oversee case load efficiency and maintain necessary documentation/reporting.