Care Coordinator for High-Fidelity Wraparound Services (Intensive Care Coordination)
About The Position
The Care Coordinator provides high-quality, strength-based, family-centered support as part of a high-fidelity wraparound service team. The role works closely with clients, families, and multidisciplinary service providers to develop and manage individualized care plans focused on positive outcomes. Responsibilities include identifying needs, facilitating access to services, monitoring progress, and advocating for clients and families within a collaborative framework. The coordinator carries a caseload of 10 families and coordinates support across mental health, education, physical health, and social service needs. The position requires community travel and may involve flexible hours and participation in an on-call rotation, depending on client needs. The schedule is Monday through Friday with eight-hour shifts; evening shifts may be required. The posting lists the position as full-time contract and also lists full-time and part-time job types. Work location is described as in person and hybrid remote in Washington, DC 20016.
Requirements
- Bachelor’s degree in social work, psychology, counseling, or a related field.
- At least 2 years of experience in case management, care coordination, social services, or mental health settings.
- Strong communication, organizational, and time-management skills.
- Ability to work collaboratively and effectively with diverse populations.
- Knowledge of community resources, family support systems, and behavioral health services.
- Crisis intervention and conflict resolution skills.
- Proficiency in documentation and case management systems.
- Ability to reliably commute to or relocate before starting work in Washington, DC 20016.
Nice To Haves
- Master’s degree.
- Experience with wraparound services.
Responsibilities
- Engage with clients and families to establish trust and gather comprehensive information.
- Conduct needs assessments to identify family strengths, resources, and barriers.
- Develop culturally responsive strategies tailored to each family.
- Carry a caseload of 10 families.
- Develop personalized care plans with clients and families addressing mental health, education, physical health, and social needs.
- Coordinate services across mental health, medical, educational, and social service providers.
- Collaborate with wraparound team members, including social workers, therapists, educators, and community agencies, to implement and adapt care plans.
- Advocate within service systems so clients and families receive appropriate support and resources.
- Provide ongoing support and guidance to empower clients toward self-sufficiency.
- Facilitate family and care team meetings to review progress and adjust goals.
- Track and document client progress, adjusting care plans and interventions as needs and goals evolve.
- Maintain accurate and timely case documentation, including care plans, progress notes, and service updates.
- Use data and outcome metrics to evaluate program effectiveness and report to supervisors.
- Develop and maintain partnerships with community resources, service providers, and support networks.
- Stay informed about local resources, services, and policies affecting clients, and advocate for improvements as needed.
- Participate in training and professional development to stay current with wraparound and coordinated-care best practices.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
