Care Coordinator - Twin Cities Orthopedics

Revo Health • Burnsville, MN

19h • Onsite

About The Position

The Care Coordinator supports the clinic and physician care team by providing administrative and patient care services. This is a full-time role based at the Eagan and Burnsville locations, Monday through Friday between 7:00 AM and 5:00 PM. The position coordinates communication, schedules, referrals, records, and patient inquiries, and may also provide transcription, scribing, rooming, and other clinic support. The role requires compliance with company policies and applicable laws, reliable attendance, effective workload prioritization, professional communication, and the ability to work efficiently while managing interruptions and deadlines.

Working conditions include frequent lifting of up to 50 pounds independently and occasional lifting of up to 100 pounds with assistance. The role requires continuous standing, walking, bending, and moving throughout the shift, as well as frequent pushing, pulling, and reaching. It also requires visual acuity to read electronic and paper documents, auditory ability to participate clearly in phone or video calls, and manual dexterity to operate standard office equipment.

Requirements

• High school diploma, GED, or equivalent.
• Ability to comply with applicable laws and regulations, including HIPAA, Stark, OSHA, and employment laws.
• Prompt and reliable attendance.
• Ability to work at an efficient and productive pace, handle interruptions appropriately, and meet deadlines.
• Ability to prioritize workload effectively.
• Professional and respectful communication skills for in-person, phone, and email interactions.
• Ability to apply logical thinking to define problems, establish facts, and draw valid conclusions.
• Ability to meet the physical demands described, including frequent lifting up to 50 pounds independently and occasional lifting up to 100 pounds with assistance.

Nice To Haves

• Administrative or medical office experience preferred.
• Medical terminology knowledge strongly preferred.
• Transcription experience, where applicable.
• Customer service experience.

Responsibilities

• Provide communication and liaison between providers and patients.
• Build physician schedules and maintain scheduling templates.
• Schedule patient appointments, surgeries, and diagnostic tests.
• Obtain referral and authorization requirements according to insurance guidelines.
• Follow up on patient inquiries, contacting providers as necessary.
• Process mail and correspondence.
• Coordinate the transmission and acquisition of patient records.
• Maintain physician schedules and communicate changes appropriately.
• As applicable, provide transcription or medical scribing.
• As applicable, assist with clinic rooming and other clinic duties.
• As applicable, assist physicians with legal practice matters.
• Perform other duties as assigned.
• Comply with company policies, procedures, practices, and business ethics guidelines, as well as applicable laws and regulations.
• Maintain prompt and reliable attendance, work efficiently, prioritize workload, manage interruptions, and meet deadlines.
• Communicate respectfully and professionally in person, by phone, and by email.
• Apply logical thinking to define problems, establish facts, and draw valid conclusions.

Benefits

• $1,500 sign-on bonus for select roles, payable on the first paycheck with a 12-month commitment; internal applicants are not eligible.
• Comprehensive benefits package.
• Employees working 30 or more hours per week (60 hours per pay period) are eligible for medical coverage with a maternity bundle, dental insurance, vision insurance, and tuition reimbursement.
• All employees, regardless of hours, are eligible for a 401(k) with profit sharing, an Employee Assistance Program, a Lifetime Fitness Subsidy, car rental discounts, and home, auto, and pet insurance savings programs.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED