Care Coordinator - Twin Cities Orthopedics

Revo Health • Eagan, MN

17h • $44,223 - $66,320 • Onsite

About The Position

The Care Coordinator supports the clinic and physician care team by providing administrative and patient care services. This is a full-time role based at the Eagan and Burnsville locations, with hours Monday through Friday between 7:00 AM and 5:00 PM.

The position coordinates communication between providers and patients, manages physician schedules, arranges appointments and procedures, and handles referrals, authorizations, correspondence, and patient records. Additional duties may include transcription or medical scribing, assisting with clinic rooming, and assisting the physician with legal practice matters.

Requirements

• High school diploma, GED, or equivalent.
• Customer service experience.
• Ability to comply with company policies, procedures, practices, and business ethics guidelines.
• Ability to comply with applicable laws and regulations, including HIPAA, Stark, OSHA, and employment laws.
• Prompt and reliable attendance.
• Ability to work efficiently and productively, handle interruptions appropriately, meet deadlines, and prioritize workload effectively.
• Ability to communicate respectfully and professionally in person, by phone, and by email.
• Ability to apply logical thinking to define problems, establish facts, and draw valid conclusions.

Nice To Haves

• Administrative or medical office experience.
• Knowledge of medical terminology.
• Transcription experience, where applicable.

Responsibilities

• Provide communication and liaison between providers and patients.
• Build the physician schedule and maintain the scheduling template.
• Schedule patient appointments, surgeries, and diagnostic tests.
• Obtain referral and/or authorization requirements according to insurance guidelines.
• Follow up on patient inquiries, contacting the provider as necessary.
• Process mail and correspondence.
• Coordinate the transmission and acquisition of patient records.
• Maintain the physician schedule and communicate changes appropriately.
• As applicable, perform transcription or medical scribing.
• As applicable, assist in the clinic with rooming and related tasks.
• As applicable, assist the physician with legal practice matters.
• Perform other duties as assigned.

Benefits

• $1,500 sign-on bonus for select roles, payable on the first paycheck with a 12-month commitment; internal applicants are not eligible.
• Medical plan with maternity bundle, dental, and vision plans for employees working 30 or more hours per week (60 hours per pay period).
• Tuition reimbursement for employees working 30 or more hours per week (60 hours per pay period).
• 401(k) with profit sharing, available to all employees regardless of hours.
• Employee Assistance Program, available to all employees regardless of hours.
• Lifetime Fitness Subsidy, available to all employees regardless of hours.
• Car rental discounts and home, auto, and pet insurance savings programs.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED