Care Coordinator Float- Twin Cities Orthopedics

Revo Health • Plymouth, MN

1d • Onsite

About The Position

The Care Coordinator Float supports the clinic and physician care team by providing administrative and patient care services. This is a full-time role working Monday through Friday, 8:00 AM to 4:30 PM, at the Plymouth, Maple Grove, Robbinsdale, Brooklyn Park, and Blaine locations of Twin Cities Orthopedics, an operating division of Infinite Health Collaborative (i-Health). The position provides communication and coordination between providers and patients, manages physician schedules, and handles appointment and procedure scheduling, referrals, patient inquiries, correspondence, and medical records. Additional duties may include transcription or medical scribing, helping with clinic rooming, and assisting physicians with legal practice matters.

Requirements

• High school diploma, GED, or equivalent.
• Ability to comply with applicable laws and regulations, including HIPAA, Stark, OSHA, and employment laws.
• Ability to work at an efficient and productive pace, handle interruptions appropriately, meet deadlines, and prioritize workload effectively.
• Ability to communicate respectfully and professionally in person, by phone, and by email.
• Ability to apply logical thinking to define problems, establish facts, and draw valid conclusions.
• Ability to frequently lift up to 50 pounds independently and occasionally lift up to 100 pounds with assistance.
• Ability to stand, walk, bend, and move continuously throughout the shift; frequently push, pull, and reach.
• Visual acuity to read electronic and paper documents, auditory ability to participate clearly in phone or video calls, and manual dexterity to operate standard office equipment.

Nice To Haves

• Administrative or medical office experience preferred.
• Medical terminology knowledge strongly preferred.
• Transcription experience, where applicable.
• Customer service experience.

Responsibilities

• Provide communication and liaison between providers and patients.
• Build physician schedules and maintain scheduling templates.
• Schedule patient appointments, surgeries, and diagnostic tests.
• Obtain referral and/or authorization requirements in accordance with insurance guidelines.
• Follow up on patient inquiries, contacting providers as necessary.
• Process mail and correspondence.
• Coordinate the transmission and acquisition of patient records.
• Maintain physician schedules and communicate changes appropriately.
• As needed, perform transcription or medical scribing.
• As needed, assist in clinic with rooming and related tasks.
• As needed, assist physicians with legal practice matters.
• Perform other duties as assigned.
• Comply with company policies, procedures, practices, business ethics guidelines, and applicable laws and regulations.
• Maintain prompt and reliable attendance, work efficiently, handle interruptions, meet deadlines, and prioritize workload.
• Communicate respectfully and professionally in face-to-face, phone, and email interactions.
• Apply logical thinking to define problems, establish facts, and draw valid conclusions.

Benefits

• A $1,500 sign-on bonus is available for select roles, payable on the first paycheck with a 12-month commitment; internal applicants are not eligible.
• Medical plan with maternity bundle, dental, and vision plans for employees working at least 30 hours per week (60 hours per pay period).
• Tuition reimbursement for employees working at least 30 hours per week (60 hours per pay period).
• 401(k) with profit sharing for all employees, regardless of hours.
• Employee Assistance Program for all employees, regardless of hours.
• Lifetime Fitness Subsidy for all employees, regardless of hours.
• Car rental discounts for all employees, regardless of hours.
• Home, auto, and pet insurance savings programs for all employees, regardless of hours.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED