Care Coordinator II
About The Position
The Care Coordinator II provides individualized community support services to clients referred from the Office of Aging and Adult Services. The role helps individuals and households obtain and maintain housing successfully in the community by developing and overseeing person-centered housing support plans, coordinating resources, documenting services, and responding to client needs. The position supervises an assigned caseload and oversees services provided by a Peer Support Specialist. It also maintains relationships with third-party vendors providing training-related products and services and uses the Relias Management System to track required training compliance. The role involves work in a normal office environment, travel to other locations as appropriate, home visits and off-site case management meetings, and the ability to respond to consumer needs outside normal working hours.
Requirements
- Completed bachelor's-level education in a social service field.
- One year of post-education experience working with individuals in the eligible population in a community setting.
- Desire to work with a diverse population and demonstrated respect for individuals.
- Ability to work in a team environment and responsiveness to the needs of the target population.
- Excellent verbal and written communication skills and ability to function as part of a team.
- Current driver's license issued by the state of residence.
- Current vehicle inspection decal, vehicle insurance, and vehicle registration in the state of residence.
- Satisfactory Motor Vehicle Report.
- Ability to respond to consumer needs outside normal working hours.
- Ability to obtain certification in Cardio-Pulmonary Resuscitation and First Aid.
- Ability to pass a criminal history investigation.
Responsibilities
- Develop, implement, monitor, evaluate, and modify person-centered housing support plans to ensure services meet contract requirements.
- Maintain accurate records covering intake, service planning and delivery, advocacy with property owners or managers, coordination with community service providers, resource information, and case closure.
- Prepare accurate and timely reports and billing documentation.
- Meet weekly performance standards, including billing 100 units or 25 hours per week for 52 weeks, and enter information into the service point system within 24 hours as required.
- Verify service eligibility before home visits and off-site case management meetings, and provide transportation to consumers as appropriate.
- Assist clients with accessing and maintaining entitlements and benefits and meeting tenancy obligations.
- Provide crisis response and intervention.
- Maintain up-to-date client files and program records.
- Participate in required accreditation training and performance and quality improvement activities, adhering to Performance, CARF, and Quality Standards.
- Perform related duties as assigned.
- Adhere to the designated dress code for the role.
- Supervise and take the lead on an assigned caseload.
- Communicate performance expectations to peer support staff through specific, measurable, ongoing feedback.
- Identify strengths to support future performance development of peer support staff.
- Supervise services provided to members or consumers by a Peer Support Specialist.
- Serve as the Agency's primary representative with third-party vendors providing training-related products and services.
- Use the Relias Management System to maintain compliance with required training courses.
- Travel to other locations as appropriate in performing duties and responsibilities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
