Care Coordinator Assistant- NICU

Texas Children's Hospital • Houston, TX

5h

About The Position

The Care Coordinator Assistant provides non-clinical administrative support to the care coordination process, including timely discharge planning and utilization management. The role supports coordination and transition planning while helping maintain compliance with applicable guidelines, accurate data, and a positive experience for patients, families, and other customers.

Requirements

• High school diploma or GED.
• Two years of experience in hospital care coordination or case management, home health, quality improvement, or a related field.

Nice To Haves

• Some college coursework preferred.

Responsibilities

• Provide department-related and other appropriate communications to internal and external customers.
• Assist with utilization management processes to maintain compliance with federal, state, and managed care guidelines.
• Assist with transition and discharge planning and care coordination processes to support transition plans and enhance patient and family satisfaction.
• Maintain data integrity.
• Provide professional, efficient, and courteous customer service while handling confidential matters with integrity.
• Work effectively with peers, nursing staff, and medical staff, and maintain a positive attitude.
• Respond to requests personally, tactfully, and courteously.
• Obtain information needed to respond to requests whenever possible and communicate pertinent information to staff, customers, and providers.
• Relay messages to appropriate individuals efficiently and in a timely manner.
• Promote a positive work environment and contribute to the overall team effort.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED