Care Coordinator Assistant

Plumas District Hospital•Quincy, CA

7d•Onsite

About The Position

The Care Coordinator Assistant combines clinical medical assistant skills with care-coordination responsibilities to support patient care and help patients access preventive care, timely follow-up, chronic disease support, referrals, education, and navigation through the healthcare system. The role works closely with providers, nurses, and administrative staff to improve patient outcomes and the overall care experience. The position is based at 1065 Bucks Lake Road, Quincy, California, and requires travel to Greenville and work on the Mobile Clinic. Clinical responsibilities include routine patient rooming and documentation, assistance with procedures and testing, and maintaining exam-room readiness. Care-coordination duties include patient outreach and follow-up, tracking care gaps, coordinating referrals and transitions of care, supporting chronic care and enhanced care management programs, providing patient education, and helping patients access services and community resources. The assistant documents patient interactions in the EHR and communicates patient needs and care updates to providers and other stakeholders. This is a benefited, full-time position. The listed base rate is $23.54–$33.56 per hour for a CNA/CMA-certified employee, or $21.41–$30.53 per hour for a non-certified nursing assistant who must be willing to obtain certification within two years of hire. Starting pay is determined by clinical pay scales with 13 steps recognizing up to 30 years of relevant experience. Eligible employees may also receive shift differential and holiday pay.

Requirements

At least 2 years of experience in a health- or social-care-related profession, such as a patient-support role in a health clinic, hospital or public-health patient-care role, or social services.
Current certification as a Medical Assistant or Nursing Assistant from an accredited program; alternatively, an uncertified applicant must be willing to obtain an accredited Medical Assistant certification within 2 years of hire.
Current CPR certification.
Strong communication and interpersonal relationship skills.
Proficiency with EHR systems and care-management workflows.
Ability to work as part of a team and follow standard work toward common goals.
Ability to organize and triage workload.

Nice To Haves

Strongly preferred: 3–5 years of experience in primary care, care coordination, or chronic disease management.
Preferred: Current Medical Assistant certification (CMA, RMA, CCMA, or equivalent) or CNA certification.

Responsibilities

Perform routine rooming duties, including taking vital signs, reconciling medications, and documenting in the EHR.
Assist providers with procedures, point-of-care testing, immunizations, and specimen collection.
Maintain exam-room cleanliness, supply inventory, and equipment readiness.
Serve as a primary contact for patients needing follow-up care, chronic disease management, or care navigation.
Track and close care gaps, including labs, imaging, preventive screenings, and referrals.
Coordinate referrals, obtain prior authorizations, and communicate with external specialists.
Monitor patient panels for high-risk or chronic conditions, including diabetes, hypertension, and behavioral health needs.
Conduct outreach calls to support care plans, medication adherence, and appointment reminders.
Assist with transitions of care, including hospital or jail discharge follow-up and scheduling.
Coordinate warm handoffs to behavioral health providers.
Arrange patient transportation and order durable medical equipment.
Provide evidence-based education on chronic conditions, preventive care, and treatment plans.
Help patients understand instructions, access community resources, and overcome barriers to care.
Facilitate enrollment in chronic care management, enhanced care management, remote patient monitoring, or other applicable care programs.
Support patients with resources for completing forms and service applications.
Coordinate messages among providers, insurance companies, patients, and the primary care coordinator.
Document patient interactions, outreach, and care-coordination activities in the EHR.
Communicate patient needs, abnormal results, and care-plan updates to providers.
Participate in team huddles, quality-improvement initiatives, and population-health projects.
Track monthly chronic care management touches, document billable interactions, and support care-plan development and updates.
Track monthly enhanced care management touches, document billable interactions, and support care-plan development and updates.
Assist with patient and community outreach campaigns and identify and track preventive-care quality metrics.
Help patients access transportation, financial assistance, community-resource referrals, specialty care, and patient financial services for insurance enrollment and issues.
Perform other duties as assigned.

Benefits

Comprehensive medical and prescription drug plans.
Dental insurance.
Vision insurance.
PDH Employee Discount Program, which waives applicable deductibles and coinsurance for eligible services received at Plumas District Hospital.
Paid time off accrual.
Paid leave for continuing education, bereavement, and jury duty.
Employer-sponsored retirement plans with a 3% employer contribution and a 50% match of employee contributions, up to the plan maximum.
$20,000 in employer-paid life insurance.
Voluntary additional life insurance options.
Long-term disability insurance for full-time employees.
Identity theft protection.
Potential loan-forgiveness opportunities for eligible healthcare professionals.
Educational and career-development support, including Certified Medical Assistant training, an LVN-to-RN step-up program, and tuition reimbursement.
Paid sick leave, with five days awarded annually based on anticipated work schedule, subject to eligibility terms.
Inclusive, supportive, and connected work environment.
Discounted rates at the PDH Child Care Center.
Competitive compensation.
Opportunity for all employees to contribute to an employer-sponsored retirement plan.
Discounted CareFlight/AirMedCare Network memberships.
Shift differentials for eligible shifts and PDH-observed holidays.