Care Coordinator Assistant

Plumas District Hospital • Quincy, CA

7d • $24 - $34 • Onsite

About The Position

The Care Coordinator Assistant combines clinical medical assistant skills with care-coordination responsibilities to support patient care and help patients receive preventive care, timely follow-up, chronic disease support, referrals, education, and navigation through the healthcare system. The role works closely with providers, nurses, and administrative staff to improve patient outcomes and the overall care experience. The position is based at 1065 Bucks Lake Road, Quincy, California, and requires travel to Greenville and work on the Mobile Clinic.

Responsibilities include routine clinical support, care-gap tracking, referral coordination, patient outreach, chronic care and enhanced care management support, patient education, resource navigation, and accurate documentation in the EHR. The assistant also participates in team huddles, quality-improvement initiatives, and population-health projects. The job is full-time and benefited. Compensation is listed as $23.54–$33.56 per hour for CNA/CMA-certified candidates and $21.41–$30.53 per hour for non-certified nursing assistants who are willing to obtain certification within two years of hire. Starting pay is determined using clinical pay scales with 13 steps recognizing up to 30 years of relevant experience; eligible employees may also receive shift differential and holiday pay.

Requirements

• At least 2 years of experience in a health- or social-care profession, such as a health clinic role supporting and interacting with patients, a hospital or public-health role supporting patient care, or social services.
• Current certification as a Medical Assistant or Nursing Assistant from an accredited program, or willingness to obtain an accredited Medical Assistant certification within 2 years of hire if uncertified.
• Current CPR certification.
• Strong communication and interpersonal relationship skills.
• Proficiency with EHR systems and care-management workflows.
• Ability to work as a team member and follow standard work toward a common goal.
• Ability to organize and triage workload.

Nice To Haves

• Strongly preferred: 3–5 years of experience in primary care, care coordination, or chronic disease management.
• Current MA certification (CMA, RMA, CCMA, or equivalent) or CNA certification.
• Patient-centered communication, clinical accuracy, and attention to detail.
• Ability to multitask and manage a patient panel.
• Empathy, professionalism, and teamwork.
• Understanding of chronic disease processes and preventive care.
• Comfort with outreach, follow-up calls, and patient engagement.

Responsibilities

• Perform routine rooming duties, including taking vital signs, rooming patients, reconciling medications, and documenting in the EHR.
• Assist providers with procedures, point-of-care testing, immunizations, and specimen collection.
• Maintain exam room cleanliness, supply inventory, and equipment readiness.
• Serve as a primary contact for patients needing follow-up care, chronic disease management, or care navigation.
• Track and close care gaps related to labs, imaging, preventive screenings, and referrals.
• Coordinate referrals, obtain prior authorizations, and communicate with external specialists.
• Monitor patient panels for high-risk or chronic conditions, including diabetes, hypertension, and behavioral health needs.
• Conduct outreach calls to support care plans, medication adherence, and appointment reminders.
• Assist with transitions of care, including hospital or jail discharge follow-up and scheduling.
• Coordinate warm handoffs to behavioral health providers.
• Arrange patient transportation and order durable medical equipment (DME).
• Provide evidence-based education about chronic conditions, preventive care, and treatment plans.
• Help patients understand instructions, access community resources, and overcome barriers to care.
• Facilitate enrollment in chronic care management (CCM), enhanced care management (ECM), remote patient monitoring (RPM), or other care programs when applicable.
• Support patients with resources for completing forms and applications for services.
• Coordinate messages among providers, insurance companies, patients, and the primary care coordinator.
• Document patient interactions, outreach, and care-coordination activities in the EHR.
• Communicate patient needs, abnormal results, and care-plan updates to providers.
• Participate in team huddles, quality-improvement initiatives, and population-health projects.
• Track monthly CCM touches, document billable interactions, and support care-plan development and updates.
• Track monthly ECM touches, document billable interactions, and support care-plan development and updates.
• Assist with patient and community outreach campaigns and identify and track preventive-care quality metrics.
• Assist patients with transportation, financial assistance, and community-resource referrals to support identified social determinants of health needs.
• Help patients navigate specialty access and refer them to patient financial services for insurance enrollment and issues.
• Perform other duties as assigned.

Benefits

• Comprehensive medical and prescription drug plans.
• Dental insurance.
• Vision insurance.
• PDH Employee Discount Program, which waives applicable deductibles and coinsurance for eligible services received at Plumas District Hospital.
• Generous paid time off (PTO) accrual.
• Paid leave for continuing education, bereavement, and jury duty.
• Employer-sponsored retirement plans with a 3% employer contribution and a 50% match of employee contributions up to the plan maximum.
• $20,000 in employer-paid life insurance.
• Voluntary additional life insurance options.
• Long-term disability insurance for full-time employees.
• Identity theft protection.
• Potential loan-forgiveness opportunities for eligible healthcare professionals.
• Educational and career-development support, including Certified Medical Assistant training, an LVN-to-RN step-up program, and tuition reimbursement.
• Paid sick leave, with five days awarded annually based on the employee’s anticipated work schedule, subject to eligibility terms.
• Discounted rates at the PDH Child Care Center.
• Discounted CareFlight/AirMedCare Network memberships.
• Shift differentials for eligible shifts and PDH-observed holidays.
• Opportunity for all employees to contribute to an employer-sponsored retirement plan.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed