CARE ASSOCIATE (40 HRS/WEEK, 8:30AM-5:00PM)

Riverside Healthcare•Kankakee, IL

10d

About The Position

Riverside Healthcare is seeking an organized and personable Care Associate to serve as the first point of contact for patients and visitors and provide a smooth, welcoming registration process. The role supports patient flow and customer service, and requires flexibility with assignments within the employee’s professional scope, duties, and licensure. The position performs front-desk registration and administrative work, including greeting and assisting patients, managing calls, entering information in the electronic medical record (EMR), verifying insurance, collecting payments, scheduling appointments, and maintaining accurate documentation. The Care Associate also assists with appointment confirmations, work-queue follow-up, and keeping the reception area operational. Additional duties include cleaning exam rooms and organizing and restocking office supplies. The position is scheduled for 40 hours per week, 8:30 a.m.–5:00 p.m. The listed pay range is USD $17.84–$21.52 per hour. Riverside Healthcare describes a Total Rewards package that may include compensation and benefits based on FTE, including paid time off, health and welfare benefits, retirement offerings, and educational assistance.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Greet patients courteously and promptly, escort them to exam rooms, and support a positive patient experience.
Answer telephone calls, take accurate messages, and address questions and concerns efficiently.
Assist patients with electronic registration and enter accurate demographic and other information into the EMR.
Register patients according to clinic protocols, including verifying insurance, running estimates, collecting payments, and scheduling clinical and diagnostic appointments.
Scan and file patient test results, records, and other paperwork, ensuring timely and accurate EMR documentation.
Document missed appointments in patient records and follow up on patient work queues.
Assist with confirming appointments and keep front-desk and reception areas ready and operational.
Maintain a pleasant, friendly, and professional demeanor with employees, patients, guests, vendors, and visitors.
Follow AIDET format and standards when acknowledging and greeting customers.
Identify patients’ needs for additional information and refer them to appropriate healthcare resources.
Maintain current knowledge of insurance coverage to assist with insurance verification and authorization processes.
Clean exam rooms using appropriate wipes and wet-time guidelines.
Help maintain office supplies and keep the clinic stocked and organized.
Perform other related duties as required.

Benefits

Paid time off programs for eligible FTE levels
Medical, dental, vision, life, and short- and long-term disability benefits for eligible FTE levels
Health Savings and Flexible Spending Accounts for eligible health care and dependent care expenses
Defined contribution retirement plans with employer match
Other financial wellness programs
Educational Assistance Program
Paid Leave Hours accrued as you work for .001 to .49 FTE employees
Premium pay such as shift differential and on-call pay
Opportunity for annual increases based on performance
Employee well-being programs and career development programs