Centralized Scheduling Specialist; 8:30am-5:00pm; 80 HRS
About The Position
The Centralized Scheduling Specialist answers calls received by the call center and schedules clinic and hospital appointments. The role verifies insurance coverage and obtains pre-certification and authorization for inpatient, outpatient, and recurring accounts. It reviews department schedules, records authorization or other required information in ARM, works daily ARM work lists for scheduled hospital and ancillary appointments, and documents actions taken on patient accounts in Meditech. The position reports directly to the Registration Supervisor and Patient Financial Services Director. The role is performed under normal office conditions and involves handling highly confidential information, meeting productivity demands, working with interruptions, and multitasking. The employee is expected to demonstrate safety, courtesy, professionalism, and efficiency.
Requirements
- High school graduate preferred.
- Medical terminology preferred.
- Experience answering phone calls required.
- Appointment scheduling experience preferred.
- Medical office experience preferred.
- Communicate effectively and simply with customers and coworkers; maintain a positive, courteous, and friendly attitude.
- Exercise good judgment, reasoning, attention to detail, and personal accountability.
- Demonstrate organizational skills, time and project management, and applicable computer skills.
- Handle confidential information, work with interruptions, multitask, and meet productivity demands.
Nice To Haves
- High school graduation.
- Knowledge of medical terminology.
- Appointment scheduling experience.
- Medical office experience.
Responsibilities
- Answer all calls coming into the call center.
- Schedule clinic and hospital appointments.
- Verify insurance coverage and obtain pre-certification and authorization for inpatient, outpatient, and recurring accounts.
- Review department schedules, obtain authorization when required, and record it in ARM; note any additional information needed before the test on the account.
- Work the daily ARM work list for scheduled hospital and ancillary service appointments.
- Document actions taken on all patient accounts in Meditech.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
